Contact Center Transformation, with Tracey Finlay
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Contact Center Transformation, with Tracey Finlay
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Narrated by:
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Tracey Finlay is a consultant to customer care and contact centers around the world. She helps increase the informed emotional intelligence that businesses can apply to improve customer experience, agent experience, and cost.
You can connect with Tracey on LinkedIn at https://www.linkedin.com/in/traceyfinlay
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