Episode 03 Highlights

How Bangkok, and cities like it, differs from a typical Western city. 03:34

On the power of business interests in shaping a city's development.  08:30

How leaders can change their approach to city development and build a city that will be functional for several generations.  17:06

Learning from developing countries. 19:09

Institutional memory found in the general population. 24:25

How community participation enables political leaders to stand firm against singular interests of business. 29:12

Episode 02 Highlights

The difference between data and information  10:30

On what should guide your user research  13:17

On the different kinds of research 16:25

User Research in the Government 21:15

Who succeeds at user experience research 22:38

The ability of a continuous research program to help with government preparedness 33:45

Episode 01 Highlights

On Identity vs. Image 04:20

On authenticity 09:30

On building the Mexican Federal Government identity system 18:06

On how governments can build a strong brand 29:36