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Creating Compelling Customer Conversations

Creating Compelling Customer Conversations

Written by: NUANCE COMMUNICATIONS
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 Discover the latest innovations, ideas, and discussions around conversational technology. The Creating Compelling Customer Conversations’ Podcasts has what you need to spark your next customer experience success© 2022 Creating Compelling Customer Conversations
Episodes
  • Swedbank's AI Success Story

    Swedbank's AI Success Story
    Mar 4 2021

    For over 25 years, Hans has worked in a variety of customer service roles at Swedbank. Most recently, he has led the adoption of Nina, Swedbank’s virtual assistant. Working as a manager, Hans and his team blend the conversational AI powered technology with banking-specific content to enable the virtual assistant to answer questions, conduct transactions and guide customers. 
    Launched in 2013, Nina has improved the customer journey at Swedbank, and will continue to be optimized by Hans and his team with the most advanced AI capabilities to meet evolving customer needs.
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    23 mins
  • What your customers expect today and what they’ll expect tomorrow

    What your customers expect today and what they’ll expect tomorrow
    Mar 4 2021

    We all learned to live differently in 2020. But how have the events of the last twelve months affected your customers ‘attitudes and expectations? And how should your brand respond?

     Join us to hear Bean explore:

    1. How consumer attitudes changed las year and how they didn't.

    2. Regional differences across the UK, Europe and the world

    3. The implications for customer experience leaders.
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    33 mins
  • with Deutsche Telekom

    with Deutsche Telekom
    Sep 18 2020

    DT shares insights on how the leading telecommunications company have deployed voice biometrics to delight German customers with quick and secure verification.
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    22 mins
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