Customer & CEO
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Customer & CEO
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About this listen
For the final episode of Turning the key at SNG, host and SNG customer, Phoebe Newton, sits down with Mark Washer, Chief Executive of SNG, for the most open conversation of the series.
In this episode, Phoebe brings customer feelings directly to Mark, inviting a transparent discussion about repairs, long-term investment and the everyday realities customers face.
This isn’t about highlighting problems, it’s about acknowledging them, explaining what’s being done and giving customers a clearer view of how SNG is working to improve their experience.
As series 1 comes to a close, this episode offers a meaningful look behind the scenes, showing how customer voice is shaping the organisation’s priorities now and for the future.
Turning the key at SNG will return in the autumn with more conversations centred on openness, accountability and the real experiences of our customers.
Useful links:
https://www.sng.org.uk/turning-the-key-at-sng
https://www.sng.org.uk/about-us/customer-engagement