Customer Care Channel cover art

Customer Care Channel

Customer Care Channel

Written by: Lisa Baker
Listen for free

About this listen

Welcome to the Customer Care Channel, your go-to podcast for creating amazing customer experiences and honing your customer service skills.

Hosted by Lisa Baker, this podcast is designed especially for business owners who are passionate about elevating their customer service to the next level.

Join us as we explore actionable tips, inspiring stories, and expert insights to help you build a loyal customer base and thrive in the competitive business landscape.


Episodes are currently uploaded as and when I can around looking after my 18 month old and 3 year old!


**Connect with Us:**

Download your FREE Customer Success kit here: https://customercarechannel.com/freebies/

Enrol onto Customer Experience Course here

Follow us on Instagram and Tiktok for daily tips and inspiration

Printable Downloads: Get Organised

Support the pod and Buy a Coffee: Buy me a Coffee


**Subscribe & Review:**

If you enjoyed the show, please subscribe and leave us a review on Apple Podcasts, Spotify, or wherever you listen. Your support helps us grow and reach more female entrepreneurs like you!

Thank you for tuning in to the Customer Care Channel. Join us next week as we continue to explore the art of exceptional customer service. Remember, happy customers are the heart of a successful business!


*Affiliate Disclaimer:

Note this description contains affiliate links that allow you to find the items mentioned in this podcast and support the channel at no cost to you. While this channel may earn minimal sums when the viewer uses the links, the viewer is in no way obligated to use these links. Thank you for your support!

Hosted on Acast. See acast.com/privacy for more information.

Copyright Customer Care Channel 2024 Economics Leadership Management & Leadership Self-Help Success
Episodes
  • How to Hire the Right People for Exceptional Customer Service

    How to Hire the Right People for Exceptional Customer Service
    Jan 19 2026

    In this episode, Lisa breaks down how to hire, train, and empower a team that genuinely cares about your customers.


    You’ll learn the key traits to hire for, the red flags to avoid, and how to build a human-first culture that keeps customers coming back. Perfect for business owners building their first team or expanding a growing one.


    Download Customer Success Kit → Grab the freebies (customer avatar workbook, customer focused business planner and complaint responses

    Customer Experience Course → Enrol now

    Hosted on Acast. See acast.com/privacy for more information.
    Show More Show Less
    4 mins
  • How to Use AI in Customer Experience Without Losing the Human Touch

    How to Use AI in Customer Experience Without Losing the Human Touch
    Jan 5 2026

    Today, we’re breaking down how to use AI in your business ethically, responsibly, and without losing the personal touch your customers love. Learn the three easiest places to start using AI — email responses, chatbots, and feedback analysis — plus the simple safeguards that keep your tone and authenticity intact. I’m sharing a real client example, golden rules for safe implementation, and your action step for this week.


    Grab your free Customer Success Kit to plan your first AI upgrade.

    Enrol onto Customer Experience Course.


    Or visit www.customercarechannel.com

    Hosted on Acast. See acast.com/privacy for more information.
    Show More Show Less
    7 mins
  • Customer Experience Without Overwhelm: How to Simplify, Prioritise, and Care Better

    Customer Experience Without Overwhelm: How to Simplify, Prioritise, and Care Better
    Dec 22 2025

    Feeling overwhelmed by customer care? In this episode, I break down why customer experience feels heavy—and how to make it simple, sustainable, and actually energising again. Learn how to set boundaries, choose your priority customer journey, use automation wisely and protect your time without losing your human touch.


    Perfect for business owners who feel like they’re constantly firefighting:

    • Download your free Customer Success Kit
    • Enrol onto the Customer Experience course

    Hosted on Acast. See acast.com/privacy for more information.
    Show More Show Less
    8 mins
No reviews yet