Episodes

  • Customer Service Automation tools

    Customer Service Automation tools
    Jul 22 2024

    On this episode, learn the different technology systems you can use to manage your customer service operations.
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    7 mins
  • How to create customer service standard operating procedure (Pt. 2)

    How to create customer service standard operating procedure (Pt. 2)
    Jul 18 2024

    On this episode, we delved in deeper on the process of creating of a standard operating procedure for your customer service operations.
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    10 mins
  • How to set up a Standard Operating Procedure for your Small Business

    How to set up a Standard Operating Procedure for your Small Business
    Jul 1 2024

    On this episode we begin the process of setting up a Standard Operating Procedure.

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    9 mins
  • Good Customer Service

    Good Customer Service
    Jun 17 2024

    In this episode you'll learn what good customer is, and the elements of good customer service.
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    9 mins
  • Benefits of having customer service structure

    Benefits of having customer service structure
    Jun 12 2024

    A guide to help small businesses build customer service structures.

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    8 mins
  • How to streamline your Customer Service: A Guide to Building a Solid Structure

    How to streamline your Customer Service: A Guide to Building a Solid Structure
    Apr 1 2024

    This series is to educate small business owner on the importance of building a solid structure around their customer service process. It's importance and long term benefits for their business.


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    7 mins