Buckle up, because this episode of the Customer Service Support Group is a heated one. Usually, this is a space for healing, but today, Lady Libra is bringing the fire.

• The Workplace Incident: Lady Libra deconstructs a harrowing day at the office where a routine interaction turned dark. She recounts the moment a co-worker was openly threatened by a customer and the emotional toll it takes on a team.

• The Great Debate: Things get spicy when our guest, Pablo, steps into the booth. Pablo plays devil's advocate, attempting to defend the "customer's perspective." Needless to say, Lady Libra—already at her breaking point—isn't having it. Watch the sparks fly as they clash over where to draw the line between "service" and "servitude."

• The Origin Story: For the first time ever, we peel back the curtain on the CSSG Podcast. Lady Libra shares the "Aha!" moment (and the specific breakdown) that led her to pick up the microphone and create a sanctuary for exhausted service workers everywhere.

Don't let the Karens get you down—vent with us on social media!

• Instagram: @cssgpodcast

• TikTok: @cssg_podcast

Quote of the Episode: "Empathy is a two-way street, and today, the customer was driving on the wrong side."

What’s Inside This Episode:Join the Support Group

Welcome to the Customer Service Support Group where the customer is not always right. We started episode two with a bang. We had another Walgreens reunion with Jasmine. We talked about the rules the system uses to hold employees back, the benefits of speaking your mind, and that it is ok to put the phone down. If you would like to share your Customer Service story tell us: Email: cssgpodcast@gmail.comIG. @cssgpodcasttiktok: @cssg_pod

Welcome to the Customer Service Support Group where the customer is not always right. We started episode one with a bang. We had a Walgreens reunion with TrizztakeFlight. We talked about the past, the present, and the future. We also talked about the poor decisions Baltimoreans make every summer and so much more. If you would like to share your Customer Service story tell us: Email: cssgpodcast@gmail.comIG. @cssgpodcasttiktok: @cssg_pod