In today's CSM Quick Lesson with Vicky Kennedy, customer education can't be an afterthought! To scale, connect what your team already knows with what customers need. Listen, gather data, then build...

You can find the full conversation below:

YouTube: https://youtu.be/fb39GyCVtd0

Spotify - https://open.spotify.com/episode/6Wc5yh82UJkbWT8nln2VFA

Linkedin:

Vicky Kennedy - https://www.linkedin.com/in/vickykennedy/

Bayron Toruno - https://www.linkedin.com/in/bayron-toru%C3%B1o-solano-3a9408113/

Meet Echtus - https://www.linkedin.com/company/echtus/

Follow us on:

Instagram - https://www.instagram.com/cstalkspodcast/

Tik-Tok @customer.success6

Explore Our Podcast Website - https://cstalkspodcast.com/

In this episode, we have the pleasure of having a special guest, Rachel Provan, a seasoned customer success leader, to explore the intersection of psychology and customer success.

We discuss the importance of understanding human behavior, the psychological barriers customers face, and how these insights can enhance customer engagement and retention. Rachel emphasizes the need for customer success managers to focus on change management, motivation, and effective communication to drive results.

The conversation also highlights the significance of recognizing and rewarding small achievements to foster positive habits in customers. Ultimately, the episode provides valuable strategies for customer success leaders to navigate the complexities of their roles and improve overall customer satisfaction.

Interested in Rachel's Programs? https://provansuccess.com/

Check the first episode we recorded together back in 2023: https://open.spotify.com/episode/3wSbKxhl60TWNWhUdKTZZWConnect with Us:Rachel Provan - https://www.linkedin.com/in/rachelhprovan/Bayron Toruno - https://www.linkedin.com/in/bayron-toru%C3%B1o-solano-3a9408113/Follow us on:Instagram - https://www.instagram.com/cstalkspodcast/Tik-Tok @customer.success6Explore Our Podcast Website - https://cstalkspodcast.com/

In today's CSM Quick Lesson with Dr. Christopher Phelps, you will discover that authority isn't about boasting, it's about letting others showcase expertise. Motivate action through consistency and commitment, using small steps. Scarcity drives urgency, ethically combined with reciprocity. "People just want to get something off."

You can find the full conversation below:

YouTube https://youtu.be/C0HJy2uwxBg

Spotify - https://open.spotify.com/episode/79PwUiGOIiEOTiBofQytCC?si=_-D8vsmWRyaIZq92-kRH-A

Linkedin:

Dr. Christopher Phelps - https://www.linkedin.com/in/dr-christopher-phelps-2b48b718/

Bayron Toruno - https://www.linkedin.com/in/bayron-toru%C3%B1o-solano-3a9408113/

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Follow us on:

Instagram - https://www.instagram.com/cstalkspodcast/

Tik-Tok @customer.success6

Explore Our Podcast Website - https://cstalkspodcast.com/