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What if accessibility wasn’t a hurdle at the finish line but the spark that makes products shine for everyone? We sit down with accessibility specialist Maya Selin to unpack how inclusive design moves from checklists to genuine human impact—and why that shift boosts creativity, market reach, and team morale.

Maya traces her path from early web days and brand governance to a people-first practice rooted in standards like WCAG and ISO, yet animated by real user insight. She explains how audits rise with new regulations such as the European Accessibility Act, but enforcement alone can’t replace empathy. The breakthrough comes when teams see that options beat perfection: strong structure, semantic HTML, clear labels and contrast form the base, then flexible controls, captions, and keyboard flows open doors for more users and more contexts.

We explore AI’s double edge. Tools like Be My Eyes with GPT can expand independence by describing scenes and guiding tasks, yet models also inherit bias, over-weight dominant languages, and sometimes hallucinate. Maya makes the case for resilient, multi-modal experiences that serve screen readers, magnifiers, voice, text, and keyboard alike—because accessibility that helps assistive tech also improves AI parsing and overall usability. Along the way, we talk culture change: moving accessibility from an afterthought to a shared habit across discovery, design, and engineering, with real users involved early and often.

If you build digital products, lead teams, or care about customer experience, you’ll find practical ways to embed inclusion from day one and avoid costly rework later. Come for the standards, stay for the joy: accessible products are not just compliant—they’re clearer, faster, and more humane. Enjoy the conversation, then subscribe, share with a teammate, and leave a review telling us one change you’ll ship this week to include more users.

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We welcome Dr Giles Morrison, a former NHS doctor turned clinical UX strategist, to unpack why healthcare needs a distinct approach to design and how better products can make care safer, kinder and fairer. We explore burnout, equity, AI’s limits and the craft of behaviour change that sticks.

• Coining clinical UX as a distinct discipline focused on clinicians and patients
• Why generalist UX transfers but requires deep healthcare learning
• Frontline medicine pressures, burnout and human factors
• Push and pull from practice to design and strategy
• The role of HCI training, mentorship and shared language
• Health inequality, policy and the moral duty of inclusive design
• AI strengths in synthesis and risks of bias and overconfidence
• Cultural nuance, informed consent and the danger of half‑knowledge
• Behaviour change beyond notifications, designing humane nudges
• Joy, self‑care and sustaining impact beyond the ward
• Where to find Giles and how to connect

Find me on LinkedIn: search for Dr Giles Morrison. You know it’s me because there’s a stethoscope emoji at the start of my name. I’m happy to offer my support and help with you on your journey in this career. Whether you’re new to UX as a clinician trying to get into digital health, please do reach out.

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What if design could move at the speed of AI without losing its soul? We sit down with two veteran leaders, Martin and Jose, to explore how teams can stay relevant when the pendulum swings from hype to hard results. From early usability labs to enterprise-scale delivery, they unpack how human-centred practice earns trust when it aligns with strategy, operations, and measurable business outcomes.

The conversation hits the big levers.

We dig into AI fluency as a new material of production and how Agentic workflows turn a design brief into a working, branded prototype in an hour—connected to code and ready for stakeholder review. That speed matters if it creates space to think ahead, so we draw a sharp line between continuous improvement and bigger bets that demand deeper qualification. Ethics isn’t a slide at the end; it’s part of the operating model. We talk outcomes-based regulation in Europe, human responsibility for agents, and why “move fast” must come with transparent decisions, harm awareness, and consequence management.

We also get practical about enablement. Jose breaks down design ops as a context-driven function: securing compliant tools, fixing onboarding and engagement, standing up QBRs that show impact, and making portfolio health visible.

Martin challenges leaders to spread core design skills beyond the team—journey thinking, customer exposure, and light research—so capability survives market cycles. Together they argue for blending product and design ops around discovery and delivery, and for investing in apprenticeships and entry-level growth so the next generation builds judgment, not just outputs.

If you’re a design, product, or engineering leader navigating AI, regulation, and quarterly pressure, this conversation offers a clear path: experiment with new materials, protect human values, and use the time saved by automation to design the future, not just ship the next ticket. Enjoy the episode, then subscribe, share with a peer, and drop us a note with your biggest leadership challenge—we’ll tackle it next.

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DHABA

Brewed slowly. served warmly. crafted with care