Drive Customer Experience Strategy with Outsourced partners (MasterClass CX - Episode 4)
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Drive Customer Experience Strategy with Outsourced partners (MasterClass CX - Episode 4)
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About this listen
If your organization is considering #outsourcing or is in an #outsourcing partnership, this episode of MasterClass CX is for you! Our guest on the podcast Ian Golding (CEO & Founder - Customer Experience Consultancy Ltd) shares his perspective with Nithin Lobo on how organizations could drive #customerexperience strategy with their #outsourced partners. They touch upon the #human #digital interaction and how this could play out in the future! Lastly, Ian Golding & Nithin Lobo discuss - how smaller businesses could keep pace with the likes of Amazon and Uber who seem to have got customers and markets so comfortable with on-demand services.
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