Summary

In this episode, Perry Marshall shares his journey from engineering to becoming a marketing guru, discussing the evolution of marketing from direct mail to digital platforms and the impact of AI on the industry. He emphasizes the importance of unique perspectives, finding niche markets, and balancing passion projects with profit. The conversation also touches on the modern music industry and how artists can navigate it successfully.

Takeaways

• Perry Marshall transitioned from engineering to marketing after being laid off.
• Direct marketing was a turning point in Perry's career.
• The internet revolutionized marketing practices.
• AI is changing the landscape of marketing significantly.
• Marketing is about helping people find each other, not just selling.
• Unique perspectives are crucial in a noisy market.
• Niche markets can be more profitable than large markets.
• Passion projects can enhance creativity and business.
• The music industry has evolved, making it easier for artists to promote themselves.
• Creativity can be expressed in various ways beyond traditional methods.

Chapters

00:00 Introduction to Perry Marshall's Journey

04:15 The Transition from Engineering to Marketing

07:40 The Impact of the Internet on Marketing

10:41 AI's Role in the Future of Marketing

13:26 The Evolution of Marketing Definitions

16:20 The Importance of Unique Perspectives in Marketing

19:26 Navigating the Changing Landscape of Marketing

22:16 Case Study: Solar Quotes Australia

25:30 The Future of Design and Marketing Expertise

29:24 The Value of Live Performance in the Digital Age

32:18 Navigating the Music Industry's Challenges

34:09 Finding Your Unique Market Niche

36:32 Building Relationships with Your Audience

41:58 The Evolution of Music Promotion

46:41 The Role of Physical Media in Music Today

53:27 Balancing Passion and Profit in Creative Pursuits

Connect with Perry:

Website: ⁠⁠⁠https://www.perrymarshall.com/

Credits:

Hosted by Ryan Roghaar & Mike Smith

Produced by Ryan Roghaar

Theme music: "Perfect Day" by OPM

The Eggs Podcast Spotify playlist:

bit.ly/eggstunes

The Plugs:

The Show: eggscast.com

@eggshow on X and Instagram

On iTunes: itun.es/i6dX3pCOn

Stitcher: bit.ly/eggs_on_stitcher

Also available on Google Play Music!

Mike "DJ Ontic":

Shows and info: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠djontic.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

@djontic on twitter

Ryan Roghaar:

⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠rogha.ar

Summary

In this episode of EGGS: The Podcast, host Ryan Roghaar speaks with Mike Snyder, a retired Marine Corps Lieutenant Colonel and marketing expert, about the evolving landscape of marketing, the impact of AI, and the importance of strategic thinking over tactical actions. They discuss the significance of understanding value, differentiation, and positioning in business, as well as the cultural changes necessary for successful marketing. Mike also shares insights from his new book, 'The Great Marketing Lie,' emphasizing that marketing is not as complex as it seems and can be simplified for better execution.

Takeaways

• AI is a tool, not a strategy.
• Strategic thinking is crucial for business success.
• Marketing is about creating value for customers.
• Differentiation is key to standing out in the market.
• Cultural alignment is essential for organizational change.
• Positioning can redefine a business's market presence.
• Listening to customers can reveal unmet needs.
• Content should serve a strategic purpose, not just fill space.
• Building a moat around your business protects it from competition.
• Marketing decisions are made daily, consciously or unconsciously.

Chapters

00:00 Introduction to Mike Snyder

02:40 Navigating the Evolving Marketing Landscape

05:34 The Importance of Strategic Thinking in Marketing

09:27 Understanding Marketing Fundamentals

11:41 Creating Value and Differentiation

15:43 Reinforcing Change in Company Culture

22:28 Developing Effective Marketing Strategies

29:34 The Art of Listening in Business

31:43 Communication Breakdown in Modern Society

35:24 Balancing Digital and Human Interaction

44:05 Unpacking 'The Great Marketing Lie'

Connect with Nathan:

Website: ⁠⁠https://rsmconnect.com/

Credits:

Hosted by Ryan Roghaar & Mike Smith

Produced by Ryan Roghaar

Theme music: "Perfect Day" by OPM

The Eggs Podcast Spotify playlist:

bit.ly/eggstunes

The Plugs:

The Show: eggscast.com

@eggshow on X and Instagram

On iTunes: itun.es/i6dX3pCOn

Stitcher: bit.ly/eggs_on_stitcher

Also available on Google Play Music!

Mike "DJ Ontic":

Shows and info: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠djontic.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

@djontic on twitter

Ryan Roghaar:

⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠rogha.ar

Summary

In this conversation, Nathan Strum, founder of Abbey Connect, discusses the evolution of his company from a human receptionist service to integrating AI technology. He emphasizes the importance of company culture, effective communication, and the challenges of growth as a business. Strum shares insights on navigating gossip in the workplace, the significance of customer service, and the future of AI in enhancing customer experiences. He also highlights the value of hiring for personality and fostering entry-level talent to build a strong workforce.

Takeaways

• Nathan Strum founded Abbey Connect 20 years ago, starting as a human receptionist service.
• The company has embraced AI technology to enhance its services.
• Customer service and company culture are core tenets of Abbey Connect's philosophy.
• Gossip can be detrimental to company culture and needs to be managed carefully.
• Growth phases require businesses to adapt their communication and HR strategies.
• AI is a powerful tool but has limitations that require human oversight.
• The phone remains a vital communication tool for businesses.
• Live chat widgets may not be as effective as expected for customer engagement.
• Hiring for personality over skills can lead to better employee retention and growth.
• Balancing innovation with operational stability is crucial for business success.

Chapters

00:00 Introduction to Nathan Strum and Abbey Connect

04:43 The Journey of Entrepreneurship

07:42 Core Philosophies and Company Culture

10:52 Navigating Growth and Challenges

13:54 Integrating Technology and AI

16:44 Customer Communication Trends and Insights

19:52 The Future of AI in Business

25:01 The Evolution of Technology and AI

26:34 Fostering Growth: The Importance of Entry-Level Employees

30:17 Hiring for Personality: The Human Element in AI

31:36 Melding Humanity and Technology: A New Relationship

33:43 Learning from AI: The Balance of Innovation and Caution

35:29 Leadership Challenges: Navigating Growth and Culture

38:31 Balancing Innovation Speed with Operational Stability

43:43 The Future of Customer Experience with AI

Connect with Nathan:

Website: ⁠https://www.abby.com/

Credits:

Hosted by Ryan Roghaar

Produced by Ryan Roghaar

Theme music: "Perfect Day" by OPM

The Eggs Podcast Spotify playlist:

bit.ly/eggstunes

The Plugs:

The Show: eggscast.com

@eggshow on X and Instagram

On iTunes: itun.es/i6dX3pCOn

Stitcher: bit.ly/eggs_on_stitcher

Also available on Google Play Music!

Mike "DJ Ontic":

Shows and info: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠djontic.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

@djontic on twitter

Ryan Roghaar:

⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠rogha.ar