SHOW NOTES (DRIVE VERSION)

Episode Title: Exterior Facility Management: Auditing the Territory Exterior (Episode 88) Episode Description: "Because you allowed your Store Manager to ignore the exterior fuel pumps, your territory is actively losing highly profitable transactions to your local competitors." In this episode of Drive, Mike Hernandez explains why District Managers must stop grading locations based solely on interior cleanliness and start enforcing strict exterior maintenance to protect the territory's daily customer traffic.

What You Will Learn:

• Mike's Professional Background: Why a perfectly organized interior retail space is financially useless if the exterior equipment is actively repelling consumers.
• The Perimeter Failure: How Store Managers become completely isolated inside the building and ignore the immediate physical frustration of the customers at the fuel pumps.
• The Physical Correction: The exact procedure for pulling your Store Manager outside and forcing them to experience the exact equipment failures the customers are experiencing.
• The Supply Chain Audit: Why District Managers must physically inspect the back storage room to verify the location possesses adequate receipt paper and washing fluid.

Resources & Links:

• Download the Territory Exterior Audit Worksheet: Text the code word DRIVE88 to 9 5 6 - 8 9 7 - 9 1 9 2.
• Recommended Listen: Arrive: Episode 98.
• Watch the Channel: Check out the YouTube channel and subscribe at @cStoreCenter.