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Ep. 10: Creative Problem Handling
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Ep. 10: Creative Problem Handling
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Narrated by:
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Written by:
Description
Join Sharon Kilmartin, Regional Director of Operations at IHG, based at the Crowne Plaza® Ravinia (Americas) and Maurice Janssen, GM of the Crowne Plaza® Budapest as they discuss Creative Problem Handling and what that looks like in their hotels.
Resources:
IHG Problem Handling
Course ID# IHG056045
Meet Your Host & Guest
Host: Sharon Kilmartin has been with IHG Hotels & Resorts for over 35 years and has a wealth of experience to share. Sharon has a passion for equipping the Crowne Plaza® community of colleagues.
Want to connect with Sharon? LinkedIn
Guest: Maurice Janssen has nearly 20 years of experience in hospitality and has worked in hotels from San Francisco to Rome to Amsterdam.
Want to connect with Maurice? LinkedIn