PRIME MEMBER EXCLUSIVE | 3 Months Free Trial
Auto-renews at INR 199/mo after 3 months. Cancel anytime. Offer ends 15 July, 2026.
Ep. 12: Premium Service Delivery
Failed to add items
Add to cart failed.
Add to wishlist failed.
Remove from wishlist failed.
Follow podcast failed
Unfollow podcast failed
Ep. 12: Premium Service Delivery
-
Narrated by:
-
Written by:
Description
Join Sharon Kilmartin, Regional Director of Operations at IHG, based at the Crowne Plaza® Ravinia (Americas) and Amr Awad, General Manager at Crowne Plaza® Moncton Downtown in New Brunswick, Canada as well as Ken Knight, General Manager at Crowne Plaza® Knoxville Downtown University in Tennessee. They discuss exceptional service delivery and how to preserve the essence of human-centered service while still continuing to innovate.
Meet Your Host & Guest
Host: Sharon Kilmartin has been with IHG Hotels & Resorts for over 35 years and has a wealth of experience to share. Sharon has a passion for equipping the Crowne Plaza® community of colleagues.
Want to connect with Sharon? LinkedIn
Guest: Amr Awad has 35+ years of experience in hospitality, mostly within IHG.
Want to connect with Amr? LinkedIn
Guest: Ken Knight has 32+ years of experience in hospitality and has primarily worked in at the Crowne Plaza® in Knoxville.
Want to connect with Ken? LinkedIn