Maintenance runs 24/7.
It does not wait for office hours. And owners do not trust a process they cannot see.

That is why the shift from operator-managed coordination to AI-native autonomous execution.

In this conversation, David Normand (Chief PM of Vendoroo) and Marc Cunningham (CEO of Grace Property Management & Real Estate) break down how ROO turns maintenance from a reactive bottleneck into a controlled, around-the-clock workflow- and what becomes possible when AI stops generating answers and starts helping operators make decisions.

You’ll Learn:

⚙️ Why office hours no longer match resident expectations
🤖 How ROO moves beyond rigid troubleshooting
🧠 Why your best maintenance logic cannot stay trapped in one person’s head
📲 What happens after the resident submits the request
📈 What today’s automation numbers reveal about maintenance scale
🛡️ Where AI still needs human support

🎧 Listen now to hear how agentic AI helps property managers stop sleeping next to the emergency phone and start building a maintenance operation that works around the clock.

🌟 Stay Connected with Us

🤝 Connect with David Normand on LinkedIn
🎙️ Connect with Marc Cunningham on LinkedIn
📬Subscribe to Vendoroo's Weekly Newsletter
💼 Follow Vendoroo on LinkedIn
🌐 Visit Vendoroo's Website

Chapters:

00:00 Show Kickoff
02:01 Meet David Normand
02:33 Northeast PM Challenges
03:38 Bravado And Candor
05:51 Getting Into Property Management
07:04 Scaling To 600 Doors
09:18 Burnout And Going Big
10:31 FedEx Workflow System
12:45 From PM To AI Maintenance
16:41 Vendoroo Automation Today
19:23 How The AI Handles Calls
21:37 Instant Work Orders
21:57 AI Maintenance Texts
22:41 July 4th Washer Save
24:44 Smart Tips From Data
25:34 Custom Workflows Context
27:11 Vendor Selection Logic
28:14 Owner Trust Reporting
31:40 Scheduling And NTEs
33:05 Reviews And Vendor Chasing
34:10 AI Maturity Journey
35:46 Two Takeaways For PMs
37:05 Guarantee And Accuracy
37:39 Where To Find Vendoroo
39:17 Final Advice On Edge Cases