Ep. 47 | Perfection Is Not Scalable: Letting Things Break to Build Better Teams
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Ep. 47 | Perfection Is Not Scalable: Letting Things Break to Build Better Teams
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About this listen
In this episode, Kerri Davis, CEO and Founder of Fortress, sits down with Marc Pollack, Managing Director at FirstService Residential, for a candid conversation about grit, leadership, and the human realities of multifamily operations. Listen in to hear Marc:
- Share how growing up as a lifelong apartment resident in Queens led him intentionally into property management—and how early career risks, asking for more responsibility, and learning “through fire” shaped his leadership style
- Break down what it means to bridge capital and community, translating income statements into lived experiences while balancing owner expectations, operational realities, and resident needs across affordable, workforce, and luxury housing
- Reflect on the grind of multifamily, the emotional toll on on-site teams, and why empathy, culture champions, accountability, and scalable—not perfect—processes are essential to building resilient teams and livable communities
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