Are you solving the real problem, or just putting out fires?

In this episode of Resilient Foundations, Rebecca uncovers the hidden traps leaders fall into when they're solving symptoms instead of root causes. From contact center chaos to engineering bottlenecks, she shares real-world examples of how great leadership demands deeper diagnosis, and not just quicker decisions.

If you're facing recurring issues, missed deadlines, or endless finger-pointing in your organization, this episode will challenge how you define problems and give you practical tools to create long-term, scalable solutions.

Listen in to learn how to:

- Identify when you're solving symptoms, not problems

- Use process mapping and root cause analysis to unlock clarity

- Balance speed vs. accuracy under pressure

- Spot hidden workflow friction (and how it kills delivery timelines)

- Ask better questions that shift your team out of reaction mode

- Build leadership credibility by diagnosing smarter, not faster

#resilientfoundations #leadership #decisionmaking #corporateleadership

00:00 Introduction to Resilient Foundations

00:58 Identifying Symptoms vs. Root Causes

02:04 Case Study: Reducing Contact Volume

03:25 Challenges in Problem Solving

04:14 Rewarding Diligence Over Speed

05:15 Training Leaders to Dig Deeper

11:10 Frameworks for Root Cause Analysis

18:51 Creating a Culture of Open Communication

20:47 Conclusion and Final Thoughts

Check out more episodes of Resilient Foundations:

Inside a $135B Crisis: https://youtu.be/XrYFesIn3M8

How Leaders Make Decisions Under Pressure: https://youtu.be/41wc9aghTSk

What Makes a Situation High Stakes? https://youtu.be/Gpudb3kWhkE

Leader who drives strategy, execution, and change | Transformational Delivery and Operations Leader | Information Security & Technology Executive | Risk Management Expert

Rebecca Plantz is a seasoned executive leader with more than 25 years of experience leading a variety of high-stakes crises and enterprise initiatives to achieve business transformation. Her experience in leading large, cross-functional teams to deliver innovative technology, AI-enabled platforms and operations, risk management programs, information security programs, and operational resilience resulted in a wealth of expertise and toolsets that will be shared.

Tough times create great leaders. Having led executives and front-line teams to survive more than 750 crises, Rebecca has honed what it takes to prepare for and lead in circumstances that require Olympic-level skills and readiness.

Website – resilientfoundations.com

LinkedIn – www.linkedin.com/in/rebeccaplantz/

TikTok – resilientfoundations

Send a Message - rebeccaplantz@gmail.com

YouTube Channel - www.youtube.com/@ResilientFoundations