High-stakes. High risk. No room for error.

In this episode of Resilient Foundations, Doug Hall returns to unpack the chaos, complexity, and ultimate success of leading a global regulatory compliance initiative in the financial services industry. From dodging brand disaster to interpreting ambiguous laws across Brazil, the EU, Australia, and beyond, Doug shares how he became the only person in the company who understood the entire regulatory landscape...and why that made all the difference.

Whether you're navigating open banking, PSD2, FDX, or large-scale compliance projects, this is a real-world masterclass in cross-functional leadership, risk mitigation, and systems design under pressure.

#resilientfoundations #leadership #decisionmaking #corporateleadership

00:32 Overview of Open Banking Regulation

01:19 Challenges in Compliance Across Regions

01:47 Consumer Impact and Data Security

04:01 Technical Aspects of Screen Scraping

05:54 Top Highlights of the Project

07:38 Navigating Regulatory Mandates

13:29 Designing a Global Compliance System

19:57 Battles with Standards Boards

22:57 Setting the Tone with Humor

23:50 Internal Organizational Challenges

26:37 Navigating Regulatory Requirements

27:37 Battles in Brazil

31:02 Redesigning for Compliance

32:46 Leadership and High Stakes

39:51 Celebrating Success

42:59 Final Thoughts and Lessons Learned

Check out more episodes of Resilient Foundations:

Inside a $135B Crisis: https://youtu.be/XrYFesIn3M8

How Leaders Make Decisions Under Pressure: https://youtu.be/41wc9aghTSk

What Makes a Situation High Stakes? https://youtu.be/Gpudb3kWhkE

Leader who drives strategy, execution, and change | Transformational Delivery and Operations Leader | Information Security & Technology Executive | Risk Management Expert

Rebecca Plantz is a seasoned executive leader with more than 25 years of experience leading a variety of high-stakes crises and enterprise initiatives to achieve business transformation. Her experience in leading large, cross-functional teams to deliver innovative technology, AI-enabled platforms and operations, risk management programs, information security programs, and operational resilience resulted in a wealth of expertise and toolsets that will be shared.

Tough times create great leaders. Having led executives and front-line teams to survive more than 750 crises, Rebecca has honed what it takes to prepare for and lead in circumstances that require Olympic-level skills and readiness.

Website – resilientfoundations.com

LinkedIn – www.linkedin.com/in/rebeccaplantz/

TikTok – resilientfoundations

Send a Message - rebeccaplantz@gmail.com

YouTube Channel - www.youtube.com/@ResilientFoundations