In this episode of the Standby Generator podcast, host Jim Swetman interviews Keith Williams, a former standby generator technician. They discuss Keith's journey in the industry, the importance of maintenance visits, customer relationships, and the need for continuous education for technicians. Keith shares insights on identifying generator issues, efficient pricing strategies, and the significance of maintenance contracts. The conversation emphasizes the technician's perspective and the challenges faced in the field, including the need for proper tools and equipment. They also touch on the importance of recognizing when a generator needs replacement and how to communicate that to customers effectively.

Takeaways

The perfect maintenance visit starts with preparation the night before.

Basic hand tools are sufficient for generator maintenance.

Technicians can identify issues from a distance.

Educating customers on malfunctions is crucial.

Having pricing for parts ready improves efficiency.

Maintenance contracts provide priority service for customers.

Building relationships with customers enhances service quality.

Continuous education is vital for technicians' effectiveness.

Batteries are often the weakest link in generators.

Management should listen to technicians' field experiences.

Chapters

00:00 Introduction to Standby Generators

01:53 Keith's Journey as a Standby Generator Technician

05:24 The Perfect Maintenance Visit

09:18 Identifying Generator Issues

12:15 Efficient Pricing and Customer Communication

14:35 The Importance of Maintenance Contracts

16:47 Building Customer Relationships

19:33 The Need for Continuous Education

22:12 Handling Customer Concerns

25:35 Understanding the Technician's Perspective

29:13 Identifying When to Replace Generators

Keywords: standby generator technician, generator dealer operations, generator maintenance visit, Generac training, Kohler service, generator replacement tips, generator business management