Episode 9. The five seconds before you react
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Episode 9. The five seconds before you react
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About this listen
Something happens on your shift. Someone stuffs up. A customer loses it. A team member says the wrong thing. And you feel it rise.
What happens in the next five seconds shapes how your team sees you for the rest of the week. This episode is about the smallest skill with the biggest return in leadership, and how to use it on your very next shift.
This topic is covered in depth in the PEAK Leadership program. Find out more at PEAK Leadership — NEXPERK
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