Tell us what you love about Extra Credit and what topics you want covered!

Everything in life is a balance—an even distribution of weight that allows someone or something to remain upright and steady. Without balance, even the strongest structures falter. In credit management, the same principle applies.

For credit professionals, major decisions are not driven solely by numbers or intuition, but by careful equilibrium between data-driven analysis and critical thinking.

Connect with us on LinkedIn: @Nacm-National @FCIB

Tell us what you love about Extra Credit and what topics you want covered!

Working in credit management requires a keen eye for strange customer behavior, whether it’s a customer whose payments have slowed or a company you’ve had an increasingly hard time getting on the phone. But even the most eagle-eyed credit professional will have customers abruptly shut down without warning. Your first instinct may be to panic, but it’s important to remember there are steps to take when a customer shuts down to protect your company from major losses.

Connect with us on LinkedIn: @Nacm-National @FCIB

Tell us what you love about Extra Credit and what topics you want covered!

No aspect of credit management epitomizes the give-and-take nature of your relationship with your customer quite like disputes and deductions. Whether it’s a complaint about an erroneous charge on a bill or items left unaccounted in your order, deductions and disputes can consume a lot of your time as a credit manager, which can leave you frazzled if your credit department doesn’t have a solid protocol in place.

Connect with us on LinkedIn: @Nacm-National @FCIB