FCA Priorities, Consumer Understanding and the Thin Grey Line
Failed to add items
Add to cart failed.
Add to wishlist failed.
Remove from wishlist failed.
Follow podcast failed
Unfollow podcast failed
FCA Priorities, Consumer Understanding and the Thin Grey Line
-
Narrated by:
-
Written by:
About this listen
In this episode, Vicky and Rachel explore the FCA’s latest priorities across pensions and mortgages, focusing on value for money, consumer support, innovation, and the continued central role of Consumer Duty. They then unpack the regulator’s findings on consumer understanding, highlighting the need for evidence-based communication, effective testing, and stronger governance rather than assumptions.
The discussion also covers higher-risk areas, including second charge mortgages and the importance of clear advice, affordability assessments, and record-keeping. Finally, they examine the fine line between helping clients understand past advice and straying into regulated complaints activity, emphasising the need for clear internal boundaries, consistency, and strong controls across firms.