In this episode we explore the transformative potential of Agentic AI in the financial services industry.

We explore how this emerging technology is enhancing personalisation, optimising operational processes, and redefining financial inclusion. We look into areas such as customer support with conversational AI as well as the transformation of risk modelling and compliance.

We discuss whether Agentic AI is paving the way for a smarter, more connected financial ecosystem.

Guests:

• Alexandra Birch - Reader at the Universityof EdinburgDerek Shanks – Technology Platform Lead atLloyds Banking Group
• Joseph Twigg – Founder and CEO at Aveni
• Rich Wilson – Founder and CEO at Goiiged.ai

A conversation live from Money20/20 2025 in Amsterdam with 4 fintech businesses, part of a Scottish delegation that saw 10 fintechs exhibiting at Europe's largest fintech conference led by Scottish Development International and FinTech Scotland.

Dan from CreditNature, David from BigSpark, Jamie from Aveni and Michael from Transwap offer their views on the conversations they've had, the speakers they've listened to and reflect on the impact that Money20/20 can have for their business.

Set to reshape how financial entities across Europe and beyond approach digital resilience, DORA is more than just another compliance requirement, it’s a game-changer for fintechs, financial institutions, and third-party service providers.

What does this mean for UK fintechs, particularly in a post Brexit landscape? How can firms prepare, adapt, and turn compliance into a competitive advantage?

In this podcast we break down everything UK fintechs need to know about DORA, from key requirements to practical implementation strategies.

Participant-Rob Mossop – Chief Digital Officer (CDO) at Sword Group

-Luke Scanlon - Head of Fintech Propositions, Legal Director, Pinsent Masons

-Mick O’Connor – Founder and CEO at Haelo