FinTechTalk: The Fraud Experience: A Key Banking Relationship Differentiator
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FinTechTalk: The Fraud Experience: A Key Banking Relationship Differentiator
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About this listen
This is the audio-only version of our monthly finance and technology talk show, FinTechTalk. Join us on Tuesdays for free by visiting www.business-reporter.co.uk/fintechtalk
The panel discussion is titled:
The Fraud Experience: A Key Banking Relationship Differentiator
- Shifting internal KPIs from average handle time to resolution rates, customer satisfaction and escalation reduction
- Moving to parallel investigation workflows,reducing time to decision and improving first-touch resolution rates
- Where technology enhancements could have a huge positive impact on the fraud experience
This episode is hosted by Charles Orton-Jones
https://www.linkedin.com/in/charles-orton-jones-9438212/
Ron Shevlin, Chief Research Officer, Cornerstone
Ryan Sorrels, Chief Revenue Officer, Quavo
Hosted on Acast. See acast.com/privacy for more information.
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