Your customers have so many options, so many different ways that they can relay feedback to you. Sometimes they call you, other times they fill in surveys. If you're like me, sometimes you just go to Twitter and shout it out publicly and hope that the company is monitoring it. The ways in which your customers can provide feedback has never been more complex.

Customers are communicating with businesses. They're providing unparalleled insights to inform brands, organizations, the companies that they deal with, with all kinds of information. Now, the question is, are you as someone working in that business truly listening? Sometimes you actually think you are, but are you really? Do you really know how to listen to all of those different channels of feedback?

Shannon Katschilo is the GM and Vice-President of Medallia in Canada. She has a long career focused on all kinds of different verticals and industries where she has spent her time helping organizations understand what their customers are telling them. Shannon provides us with a great list of five things that leaders and businesses need to do to really understand their customers.

1. Listen before you lead
2. Leverage your employee insights
3. Pulse check your ego
4. Place power in the positive
5. Ask the right questions

Listen in as Shannon and I discuss what these mean and how you can apply them in your business so that you don't miss out on what your customers are trying to tell you.

The Canadian healthcare system is typically ranked as either the lowest ranked or second lowest ranked performing healthcare system of all developed world nations. Our physicians are great. Our procedures, world class. Then why such a low ranking?

According to Dr. Brett Belchetz, the reason why we are so far behind in the rankings is access.

Only about half of Canadian doctors work full-time. That is one of the main reasons why Canadians wait so long for care. The perception is that there simply are not enough doctors. In fact, it's because we're not using our doctors properly.

Dr. Brett Belchetz is trying to tackle this exact issue. He is the CEO and Co-founder of Maple, Canada’s leading virtual care provider connecting patients and healthcare providers like doctors and therapists for online medical visits in minutes. He’s also a practicing physician in Toronto, and a Senior Fellow at the Fraser Institute. In addition, Brett’s passion for healthcare communication and policy have led him to work as an on-air medical expert for CTV and Global News, as well as a contributor to outlets such as the National Post. Previously, Brett worked as a management consultant with McKinsey & Company.

It is estimated that about 70% of the visits that people are making to clinics, hospitals and their family doctors can be digitized. Maple is out to enable that. As Maple continues to evolve, it is moving to a proactive model, where they can let patients know the frequency of visits that they need to have. They will tip you off when you need a screening test done or an intervention done. They will have resources available between those healthcare visits. So it's not just see a healthcare provider and you're kind of on your own until the next visit in a month or three months. It's an entire program.

Best of all, Dr. Belchetz wants to make this made in Canada healthcare IP the basis of healthcare systems around the world.

Is your B2B marketing playbook built for a generation that's no longer in charge? With 71% of B2B decision-makers now being Gen Z or Millennial, the old strategies of white papers and logo-heavy content are becoming obsolete. The leaders who will win are the ones who adapt—and fast.

This week, Corby sits down with Matt Derella, a pivotal leader in digital advertising who currently runs the ads business at LinkedIn and formerly served as the Chief Customer Officer at Twitter. Matt provides an insider's look at the massive shifts reshaping the industry and offers a new playbook for growth, leadership, and C-suite alignment.

In this episode, you will learn:

• Why the rise of Millennial and Gen Z decision-makers requires a fundamental shift from logos to people and from text to video.
• How to get your CMO and CFO on the same page by ditching vanity metrics and focusing on what truly matters: quality pipeline.
• Leadership lessons on courage and challenging the status quo, forged during a crucial turnaround period at Twitter.
• How AI is "lifting the floor" for creative output and why human craft and trusted expertise will become more valuable than ever.
• Practical, non-negotiable principles for leading with respect and getting the best from your team.

Tune in for a masterclass in future-proofing your marketing strategy and leadership with one of the industry's most insightful leaders.