Episodes

  • 1064. News: Paymentology raises $175m, Alipay hands shopping to AI, and the FCA probes digital wallets

    1064. News: Paymentology raises $175m, Alipay hands shopping to AI, and the FCA probes digital wallets
    May 18 2026
    About this episode: Host Laura Watkins - Director of Media and Marketing at 11:FS- is joined by some great guests to discuss the biggest stories from the world of financial services over the past week. This week's guests: Jeff Parker - CEO at Paymentology Monica Eaton - CEO at Chargebacks911 Fliss Berridge - Director of Blue Strawberry Thinking Stories/timestamps: Intro - (00:01) Paymentology Raises $175 Million - (02:46) Alipay lets shoppers delegate purchases to AI- (17:34) FCA opens competition probe into Mastercard, Visa, and PayPal - (31:11) Wise Debuts US Listing on Nasdaq - (40:51) Bank Of America Analyst Says GTA 6 Should Be $80 So It Doesn’t Make Everyone Else’s $70 Games Look Bad - (42:47) Links to check out: Subscribe to Bitesized (our weekly fintech newsletter):⁠⁠⁠https://11fs.com/emails⁠⁠ Join our WhatsApp community, where you can get the inside track on all all things 11:FS, as well as having your say on the things we should be paying attention to. ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://chat.whatsapp.com/KpA4gFbbWDlLFm7kx39raf⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ About Fintech Insider: Fintech Insider by 11:FS is a bi-weekly podcast that covers everything from finance and banking to technology and the latest trends in financial services. Our expert hosts, with hands-on industry experience, are joined by key decision-makers, VCs, and top reporters from across the financial landscape, including guests from companies like Stripe, Revolut, Plaid, PayPal, and Monzo. Together, they break down the biggest news and innovations shaping the space. Our weekly news show drops every Monday, covering major stories like mergers, new product launches, regulatory shifts, and emerging tech trends. On Thursdays, our Insights show goes deeper into the hottest topics driving the future of finance, including AI in banking, decentralised finance, and the evolving landscape of embedded finance. Whether you're already in the fintech game or just starting to explore, this is the #1 podcast for you. If you enjoyed this episode, don’t forget to subscribe and leave a review! Got a question for us? Email ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠podcasts@11fs.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠! Learn more about your ad choices. Visit ⁠⁠⁠⁠⁠⁠⁠⁠megaphone.fm/adchoices Learn more about your ad choices. Visit megaphone.fm/adchoices
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    54 mins
  • 1063. Insights: Can traditional banking survive the AI era?

    1063. Insights: Can traditional banking survive the AI era?
    May 14 2026
    About this episode:AI is changing banking - but are banks ready for what comes next? In this episode of Fintech Insider Insights, in partnership with Backbase, David Brear is joined by Jouk Pleiter, CEO & Founder of Backbase, to explore why banking may be approaching a breaking point in its architecture. As banks race to adopt AI, many are discovering that fragmented systems, siloed data, and disconnected customer journeys are holding them back. We discuss the rise of the AI-native bank, what Backbase means by a “unified frontline”, and why the future of banking may depend on an operating system that brings customers, employees, and AI agents together in real time. Find out more about Backbase This week's guests: Jouk Pleiter - CEO & Founder of BackbaseLinks to check out: Subscribe to Bitesized (our weekly fintech newsletter):⁠https://11fs.com/emails⁠ Join our WhatsApp community, where you can get the inside track on all all things 11:FS, as well as having your say on the things we should be paying attention to. ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://chat.whatsapp.com/KpA4gFbbWDlLFm7kx39raf⁠⁠ About Fintech Insider: Fintech Insider by 11:FS is a bi-weekly podcast that covers everything from finance and banking to technology and the latest trends in financial services. Our expert hosts, with hands-on industry experience, are joined by key decision-makers, VCs, and top reporters from across the financial landscape, including guests from companies like Stripe, Revolut, Plaid, PayPal, and Monzo. Together, they break down the biggest news and innovations shaping the space. Our weekly news show drops every Monday, covering major stories like mergers, new product launches, regulatory shifts, and emerging tech trends. On Thursdays, our Insights show goes deeper into the hottest topics driving the future of finance, including AI in banking, decentralised finance, and the evolving landscape of embedded finance. Whether you're already in the fintech game or just starting to explore, this is the #1 podcast for you. If you enjoyed this episode, don’t forget to subscribe and leave a review! Got a question for us? Email ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠podcasts@11fs.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠! Learn more about your ad choices. Visit megaphone.fm/adchoices
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    51 mins
  • 1062. News: Targeted support lands, FIS and Anthropic team up to reshape banking, and Monzo expands to Spain

    1062. News: Targeted support lands, FIS and Anthropic team up to reshape banking, and Monzo expands to Spain
    May 11 2026
    About this episode: Host Benjamin Ensor - Director of Research and Strategy at 11:FS - is joined by some great guests to discuss the biggest stories from the world of financial services over the past week. This week's guests: Rosie Lee - Senior Customer Strategist at 11:FS John Reynolds - Fintech reporter at Tech.eu Oban MacTavish - Co-Founder and CEO at Spade Stories/timestamps: Intro - (00:01) UK introduces ‘targeted support’ rules to expand access to financial guidance (03:13) FIS and Anthrophic signal a new era of AI infrastructure in banking (16:13) Monzo to launch in Spain, as ramps up EU expansion plans (28:16) American Express Global Business Travel to be acquired in $6.3bn deal (39:42)Brazil bans prediction markets and blocks 27 platforms (50:28) Airwallex launches biggest ever ad campaign with Arsenal FC, directed by Spike Lee (52:39) Links to check out: Subscribe to Bitesized (our weekly fintech newsletter):⁠⁠⁠https://11fs.com/emails⁠⁠ Join our WhatsApp community, where you can get the inside track on all all things 11:FS, as well as having your say on the things we should be paying attention to. ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://chat.whatsapp.com/KpA4gFbbWDlLFm7kx39raf⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ About Fintech Insider: Fintech Insider by 11:FS is a bi-weekly podcast that covers everything from finance and banking to technology and the latest trends in financial services. Our expert hosts, with hands-on industry experience, are joined by key decision-makers, VCs, and top reporters from across the financial landscape, including guests from companies like Stripe, Revolut, Plaid, PayPal, and Monzo. Together, they break down the biggest news and innovations shaping the space. Our weekly news show drops every Monday, covering major stories like mergers, new product launches, regulatory shifts, and emerging tech trends. On Thursdays, our Insights show goes deeper into the hottest topics driving the future of finance, including AI in banking, decentralised finance, and the evolving landscape of embedded finance. Whether you're already in the fintech game or just starting to explore, this is the #1 podcast for you. If you enjoyed this episode, don’t forget to subscribe and leave a review! Got a question for us? Email ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠podcasts@11fs.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠! Learn more about your ad choices. Visit ⁠⁠⁠⁠⁠⁠⁠⁠megaphone.fm/adchoices Learn more about your ad choices. Visit megaphone.fm/adchoices
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    1 hr and 2 mins
  • 1061. Insights: The advice gap: Are banks helping customers or protecting themselves?

    1061. Insights: The advice gap: Are banks helping customers or protecting themselves?
    May 7 2026
    About this episode: Advice is regulated and personalised. Guidance is broader and safer - but that line is starting to blur. In this episode of Fintech Insider Insights, host Kate Moody explores the gap between what financial institutions offer and what customers actually need. As apps increasingly nudge behaviour and shape decisions, we ask whether guidance is really just advice with disclaimers - and whether customers are being empowered, or left to do the work themselves. We also explore the rise of Targeted Support, and whether it can truly help customers achieve better outcomes. This week's guests: Matt Ford - CEO & Co-Founder of Sidekick Tim Hogg - Director of Fairer Finance Links to check out: Subscribe to Bitesized (our weekly fintech newsletter):⁠⁠https://11fs.com/emails⁠⁠ Join our WhatsApp community, where you can get the inside track on all all things 11:FS, as well as having your say on the things we should be paying attention to. ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://chat.whatsapp.com/KpA4gFbbWDlLFm7kx39raf⁠⁠⁠ About Fintech Insider: Fintech Insider by 11:FS is a bi-weekly podcast that covers everything from finance and banking to technology and the latest trends in financial services. Our expert hosts, with hands-on industry experience, are joined by key decision-makers, VCs, and top reporters from across the financial landscape, including guests from companies like Stripe, Revolut, Plaid, PayPal, and Monzo. Together, they break down the biggest news and innovations shaping the space. Our weekly news show drops every Monday, covering major stories like mergers, new product launches, regulatory shifts, and emerging tech trends. On Thursdays, our Insights show goes deeper into the hottest topics driving the future of finance, including AI in banking, decentralised finance, and the evolving landscape of embedded finance. Whether you're already in the fintech game or just starting to explore, this is the #1 podcast for you. If you enjoyed this episode, don’t forget to subscribe and leave a review! Got a question for us? Email ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠podcasts@11fs.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠! Learn more about your ad choices. Visit megaphone.fm/adchoices
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    46 mins
  • 1060. News: NatWest, HSBC & Lloyds face new rules, Adyen drops €750m and Revolut steps into the real world

    1060. News: NatWest, HSBC & Lloyds face new rules, Adyen drops €750m and Revolut steps into the real world
    May 4 2026
    About this episode: Host Laura Watkins - Director of Media and Marketing at 11:FS - is joined by some great guests to discuss the biggest stories from the world of financial services over the past week. This week's guests: Michèle Richner, CMO & Managing Partner, Tenity Will Hay, Principal, Flagship Advisory Partners James Callinan, Manager, Thistle Initiatives Stories/timestamps: Intro - (00:01) Natwest, HSBC, Lloyds face rules change in regulatory shake-up (04:16) Adyen agrees €750m deal for loyalty and incentives platform Talon.One (18:04) Revolut to open first physical store in Barcelona (31:27) Birbank rolls out sign language video call feature in Azerbaijan (45:02) Samir Nasri faces $9m tax bill over Deliveroo orders probe (47:31) Links to check out: Subscribe to Bitesized (our weekly fintech newsletter):⁠⁠https://11fs.com/emails⁠ Join our WhatsApp community, where you can get the inside track on all all things 11:FS, as well as having your say on the things we should be paying attention to. ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://chat.whatsapp.com/KpA4gFbbWDlLFm7kx39raf⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ About Fintech Insider: Fintech Insider by 11:FS is a bi-weekly podcast that covers everything from finance and banking to technology and the latest trends in financial services. Our expert hosts, with hands-on industry experience, are joined by key decision-makers, VCs, and top reporters from across the financial landscape, including guests from companies like Stripe, Revolut, Plaid, PayPal, and Monzo. Together, they break down the biggest news and innovations shaping the space. Our weekly news show drops every Monday, covering major stories like mergers, new product launches, regulatory shifts, and emerging tech trends. On Thursdays, our Insights show goes deeper into the hottest topics driving the future of finance, including AI in banking, decentralised finance, and the evolving landscape of embedded finance. Whether you're already in the fintech game or just starting to explore, this is the #1 podcast for you. If you enjoyed this episode, don’t forget to subscribe and leave a review! Got a question for us? Email ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠podcasts@11fs.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠! Learn more about your ad choices. Visit ⁠⁠⁠⁠⁠⁠⁠megaphone.fm/adchoices Learn more about your ad choices. Visit megaphone.fm/adchoices
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    59 mins
  • 1059. Insights: The payments boom connecting APAC and Latin America

    1059. Insights: The payments boom connecting APAC and Latin America
    Apr 30 2026
    About this episode: Latin America is one of the fastest-growing e-commerce markets in the world - but winning there isn’t easy. In this episode of Fintech Insider Insights, in partnership with PPRO, Benjamin Ensor is joined by some great guests to explore why APAC merchants are expanding into LATAM, the $100bn cross-border opportunity, and why payments are critical to success. We break down the key challenges, local payment methods, and strategies global merchants need to win in LATAM. Download PPRO’s Almanac on the APAC-LATAM corridor This week's guests: Motie Bring - CEO of PPRO Bruno Diniz - Managing Partner at Spiralem Links to check out: Subscribe to Bitesized (our weekly fintech newsletter):⁠https://11fs.com/emails⁠ Join our WhatsApp community, where you can get the inside track on all all things 11:FS, as well as having your say on the things we should be paying attention to. ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://chat.whatsapp.com/KpA4gFbbWDlLFm7kx39raf⁠⁠ About Fintech Insider: Fintech Insider by 11:FS is a bi-weekly podcast that covers everything from finance and banking to technology and the latest trends in financial services. Our expert hosts, with hands-on industry experience, are joined by key decision-makers, VCs, and top reporters from across the financial landscape, including guests from companies like Stripe, Revolut, Plaid, PayPal, and Monzo. Together, they break down the biggest news and innovations shaping the space. Our weekly news show drops every Monday, covering major stories like mergers, new product launches, regulatory shifts, and emerging tech trends. On Thursdays, our Insights show goes deeper into the hottest topics driving the future of finance, including AI in banking, decentralised finance, and the evolving landscape of embedded finance. Whether you're already in the fintech game or just starting to explore, this is the #1 podcast for you. If you enjoyed this episode, don’t forget to subscribe and leave a review! Got a question for us? Email ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠podcasts@11fs.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠! Learn more about your ad choices. Visit megaphone.fm/adchoices
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    43 mins
  • 1058. News: Revolut’s $200bn ambition, TikTok’s creator card, and Lloyds digitises homebuying

    1058. News: Revolut’s $200bn ambition, TikTok’s creator card, and Lloyds digitises homebuying
    Apr 27 2026
    About this episode: Host Benjamin Ensor - Director of Research and Strategy at 11:FS - is joined by some great guests to discuss the biggest stories from the world of financial services over the past week. This week's guests: Lesia Kupriienko - Industry Lead, Finance at AppsFlyer Maria Harris - Chair, Open Property Data Association Plus a voice note from: Monique Biady, Head of Commercial at Checkout.com Stories/timestamps: Intro - (00:01) Revolut chases $200 billion valuation ahead of IPO (02:51) Visa and TikTok roll out Creator Card (14:41) Lloyds cuts waiting times with fully-digital homebuying service (24:37) NatWest Group to expand scope of financial education into UK workplaces (37:24) Hello Clever partners with Checkout.com for global payments push (44:54) Korea police track second thief after crypto leak as first suspect surrenders (48:42) Links to check out: Subscribe to Bitesized (our weekly fintech newsletter):⁠https://11fs.com/emails Join our WhatsApp community, where you can get the inside track on all all things 11:FS, as well as having your say on the things we should be paying attention to. ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://chat.whatsapp.com/KpA4gFbbWDlLFm7kx39raf⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ About Fintech Insider: Fintech Insider by 11:FS is a bi-weekly podcast that covers everything from finance and banking to technology and the latest trends in financial services. Our expert hosts, with hands-on industry experience, are joined by key decision-makers, VCs, and top reporters from across the financial landscape, including guests from companies like Stripe, Revolut, Plaid, PayPal, and Monzo. Together, they break down the biggest news and innovations shaping the space. Our weekly news show drops every Monday, covering major stories like mergers, new product launches, regulatory shifts, and emerging tech trends. On Thursdays, our Insights show goes deeper into the hottest topics driving the future of finance, including AI in banking, decentralised finance, and the evolving landscape of embedded finance. Whether you're already in the fintech game or just starting to explore, this is the #1 podcast for you. If you enjoyed this episode, don’t forget to subscribe and leave a review! Got a question for us? Email ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠podcasts@11fs.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠! Learn more about your ad choices. Visit ⁠⁠⁠⁠⁠⁠megaphone.fm/adchoices Learn more about your ad choices. Visit megaphone.fm/adchoices
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    58 mins
  • 1057. Insights: From inertia to advocacy: Rethinking customer loyalty in fintech

    1057. Insights: From inertia to advocacy: Rethinking customer loyalty in fintech
    Apr 23 2026
    About this episode: What does customer loyalty really mean in financial services - and has it ever been real? In this episode of Fintech Insider Insights, Kate Moody is joined by Rosie Lee, Jas Shah, and Alex Johnson to unpack the shifting nature of loyalty in a world where switching is easier than ever. This week's guests: Rosie Lee - Senior Customer Strategist at 11:FS Jas Shah - Fintech Consultant & Author at Fintech: Under the Hood Alex Johnson - Founder at Fintech Takes Links to check out: Subscribe to Bitesized (our weekly fintech newsletter):https://11fs.com/emails Join our WhatsApp community, where you can get the inside track on all all things 11:FS, as well as having your say on the things we should be paying attention to. ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://chat.whatsapp.com/KpA4gFbbWDlLFm7kx39raf⁠ About Fintech Insider: Fintech Insider by 11:FS is a bi-weekly podcast that covers everything from finance and banking to technology and the latest trends in financial services. Our expert hosts, with hands-on industry experience, are joined by key decision-makers, VCs, and top reporters from across the financial landscape, including guests from companies like Stripe, Revolut, Plaid, PayPal, and Monzo. Together, they break down the biggest news and innovations shaping the space. Our weekly news show drops every Monday, covering major stories like mergers, new product launches, regulatory shifts, and emerging tech trends. On Thursdays, our Insights show goes deeper into the hottest topics driving the future of finance, including AI in banking, decentralised finance, and the evolving landscape of embedded finance. Whether you're already in the fintech game or just starting to explore, this is the #1 podcast for you. If you enjoyed this episode, don’t forget to subscribe and leave a review! Got a question for us? Email ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠podcasts@11fs.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠! Learn more about your ad choices. Visit megaphone.fm/adchoices
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    52 mins