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Founder Views - SaaS, Business, and Beyond

Founder Views - SaaS, Business, and Beyond

Written by: Kosta Panagoulias
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About this listen

Founder Views is a podcast for SaaS builders who want real conversations, not recycled playbooks. Hosted by Kosta Panagoulias, a 2x SaaS founder, the show features in-the-trenches conversations with SaaS CEOs, operators, and experts. Each episode digs into the decisions, strategies, wins, and struggles that shape real companies - practical insights from people actively building, not theorizing. While the core focus is SaaS growth, leadership, and execution, the podcast also leaves room for broader discussions that help founders think better - whether that’s economics, technology, markets, or other big-picture business topics. If you want raw, easy-to-follow conversations with people who've actually built something, you’ll feel right at home.Copyright © Founder Views Economics Leadership Management & Leadership Personal Finance
Episodes
  • Brad Mills: OpenClaw Agents, Borrowing Against Bitcoin, Building a Citadel Mind
    Feb 22 2026

    Brad Mills is a Bitcoin OG (in since 2011), entrepreneur, and angel investor. In this episode, we talk about what it actually looks like to think long-term in Bitcoin, how he invests without selling, and why “AI agents + Bitcoin” might be the first truly mainstream crypto use case.

    We get into real founder stuff too: leadership failures, scaling mistakes, decision fatigue, and how Brad rebuilt his habits using a “proof of work” mindset.

    What we cover:

    • Brad’s first “business” at 8 years old, and the Facebook app that hit massive scale
    • The moment he realized “buy and hold Bitcoin” outperformed his highest-effort businesses
    • Borrowing against Bitcoin: why LTV discipline matters and how people get wiped out
    • Why gold confiscation (6102) is not the same risk model as Bitcoin custody today
    • Quantum risk: what’s real, what’s noise, and how upgrades likely happen
    • Why AI agents choosing Bitcoin is a bigger deal than retail adoption
    • “Citadel mind and body”: applying Bitcoin-style consistency to health and relationships
    • Books that actually changed his execution

    Chapters / Timestamps

    00:00 Intro, “Bitcoin is up 3x since 2022”
    01:40 Brad’s first business at 8 years old
    04:00 Growing up in poverty, learning to hustle
    04:30 Hacky sack business and early entrepreneurship
    05:40 “How do I make money online?” and getting scammed
    06:15 The Facebook “Roll Up The Rim” app and the cease & desist
    07:10 Monetization at scale, then getting crowded out
    08:40 Hiring 17 people, leadership reality check
    11:55 When Bitcoin outperformed the entire company
    12:10 Brad’s first Bitcoin in 2011 and the early volatility lessons
    15:00 Failed mining partnership and why he stopped “doing too much”
    19:00 Trading strategy vs just holding Bitcoin
    21:05 Becoming an angel investor (Bitcoin-only)
    21:45 Borrowing against Bitcoin, loans, and LTV discipline
    28:15 Interest rates and banks eventually offering BTC loans
    30:00 Canada, optionality, and the sovereign individual thesis
    33:00 Gold confiscation (6102) and why it’s often misunderstood
    36:05 Self-custody vs “in the bank vault” risk
    38:45 Capital controls and how Bitcoin changes the game
    41:30 Epstein/Bitcoin origin claims and why decentralization makes it irrelevant
    45:20 This downturn: what feels different this cycle
    50:55 Is quantum Bitcoin’s biggest risk?
    52:00 Quantum soft fork talk + Saylor’s quantum task force
    56:10 “Quantum treasure hunt” and lost coins as a volatility catalyst
    01:00:25 Portfolio updates, Maple private AI compute, AnchorWatch insurance
    01:02:15 Square/Cash App Bitcoin payments and orange-pilling merchants
    01:03:45 AI agents using Bitcoin as default money
    01:10:15 OpenClaw as “translator” for non-technical builders
    01:12:30 CLAWI.AI, Mac mini vs VPS setups
    01:12:40 Token burn reality ($150–$200/day)
    01:13:45 “Citadel mind and body” and proof-of-work habits
    01:23:00 Book recs: Buy Back Your Time, The Big Leap, If the Buddha Married
    01:24:35 Wrap


    The Arena
    The Arena is a private Skool community for SaaS founders who are actively building and selling. I share real-time decisions, experiments, and assets as I use them while growing a bootstrapped SaaS.

    No theory. No polish. Just execution.
    Learn more at: https://www.skool.com/the-arena/

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    1 hr and 24 mins
  • Kyle Hosick: From Agency Success to New York Fashion Week
    Jan 21 2026

    Kyle Hosick spent 25 years building a successful agency business. Referral-only. No ads. No hype.

    Then he did something most operators never do.
    He stopped hiding his side projects and went all in on building a brand in public.

    In this episode, Kyle breaks down the real path from agency stability to New York Fashion Week, and what actually changed when he removed fear and stopped playing defense.

    We get into:

    • Why “being more yourself” can be the ultimate growth strategy
    • How Kyle uses a “25 right decisions in the right order” framework to build momentum
    • When patience is a competitive advantage (and when speed still matters)
    • How he views AI as leverage without turning everything into generic slop
    • What it takes to get into retail, manufacture overseas, and prepare for celebrity seeding
    • How a strong operator plus a strong distribution partner can sell out a cohort fast

    This is not a pivot story.
    It’s an expansion story about conviction, restraint, and stacking the right decisions in the right order.

    The Arena
    The Arena is a private Skool community for SaaS founders who are actively building and selling. I share real-time decisions, experiments, and assets as I use them while growing a bootstrapped SaaS.

    No theory. No polish. Just execution.
    Learn more at: https://www.skool.com/the-arena/

    Chapters / Timestamps

    00:00 Why Kyle feels “on a run”
    02:00 The hidden cost of playing it safe as an agency owner
    05:00 25 years of agency lessons that still matter
    08:45 The fear of public failure and what changed
    12:30 The Revenue Brand spark and acting fast
    17:00 Patience as a competitive advantage
    22:00 AI, leverage, and staying human
    27:00 Building a premium brand without rushing sales
    32:00 Manufacturing decisions and quality control
    37:00 Retail traction and brand credibility
    42:00 Getting invited to New York Fashion Week
    47:00 Why most runs end early
    52:00 Kyle’s billboard message to founders

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    1 hr and 6 mins
  • Luca Micheli: The AI Pivot That Took Customerly From $100K to $1M ARR
    Dec 30 2025

    Six years after his first appearance on Founder Views, Luca is back with the real story of how AI forced a full business model and go-to-market shift.

    Customerly went from a seat-based, product-led support platform for small SaaS teams to an AI-first customer service engine selling into mid-market and enterprise, where volume and ROI are obvious.

    In this episode we get into:

    • The AI pivot: why they refused to build “old-school chatbots,” and how ChatGPT changed what was possible
    • Quality metrics that matter: error rate, confidence thresholds, escalation triggers, and why AI CSAT can be higher than humans
    • What actually trains a good AI agent: knowledge base structure, what not to upload, and how hallucinations happen in the real world
    • Automation outcomes: average ticket closure rates, what drives 80%+ vs 40–50%, and how teams improve over time
    • Enterprise GTM shift: moving from product-led to sales-led, filtering signups, longer cycles, bigger ACV
    • Outbound reality: why the agency failed, what changed when they built outbound internally, and the tooling stack (Clay, Apollo, Lemlist, Pipedrive)
    • Founder sales lessons: Challenger Sale thinking and why founders still need to own sales early

    The Arena
    The Arena is a private Skool community for SaaS founders who are actively building and selling. I share real-time decisions, experiments, and assets as I use them while growing a bootstrapped SaaS.

    No theory. No polish. Just execution.
    Learn more at: https://www.skool.com/the-arena/

    Chapters / Timestamps

    00:00 – Reunion after 6 years and what changed (COVID + AI era)
    01:27 – Luca intro: what Customersly does today
    02:30 – From $100K ARR to near $1M and why pricing changed
    05:08 – “Chatbots are shit”: how they built AI without the bad UX
    07:10 – Under 1% error rate and reducing hallucinations
    09:52 – Grounded AI, intents, and automating beyond FAQs
    11:09 – Closure rate benchmarks and what “good” looks like
    16:41 – How to pick an AI support tool that actually works
    18:20 – Training mistakes: transcripts, clutter, and marketing banners causing hallucinations
    20:46 – Confidence thresholds and escalation as a feedback loop
    22:48 – How long it takes to move from 45% to 70–80% automation
    24:34 – Should AI learn from your inbox? Pros, risks, and why they avoid it
    29:41 – Implementation timelines: small teams vs enterprise rollouts
    31:38 – Why AI CSAT can beat humans (speed wins)
    35:46 – Escalation rules: human request, sentiment, low confidence, missing info
    37:21 – Going enterprise: ARPU jump and sales-led reality
    41:02 – Outbound experiment: agency failure and building it internally
    43:32 – LinkedIn ads + Clay targeting + the masterclass lead magnet
    49:25 – Challenger Sale and shifting the conversation
    53:20 – Founder lesson: why you can’t outsource what you haven’t done
    58:54 – Outbound stack: Clay, Apollo, Lemlist, Sales Nav, Pipedrive
    01:05:12 – 2026 vision and wrap

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    1 hr and 8 mins
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