From Leases to Loyalty: Reimagining Rentals with Kevin Murphy (Renew)
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From Leases to Loyalty: Reimagining Rentals with Kevin Murphy (Renew)
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About this listen
In this episode of Pillow Talk Sessions, Jessica Gillingham and Kristian Lupinski sit down with Kevin Murphy, Co-founder & COO of Renew, to explore how multifamily operators can turn one of their biggest weaknesses—renewals—into a relationship-driven advantage.
💡 Highlights include:
🏘️ Why renewals should start on day one, not 60 days before expiry
🏨 How “hotelification” is reshaping expectations in the rental world
📊 Why fragmented operators struggle with loyalty—and how networks can solve it
🤖 The balance between AI automation and human service recovery
🌍 A vision for renting as part of the American dream by 2030
Kevin’s insights reveal a roadmap for operators to build loyalty, trust, and retention in a sector that has long struggled with churn.
Explore related industry analysis and strategic perspectives:
https://abodeworldwide.com/news-insights/
Website: https://www.pillowtalksessions.com/
LinkedIn: https://www.linkedin.com/company/pillowtalksessionspodcast/