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From Reactive to Proactive: Can AI Actually Make Care More Human?

From Reactive to Proactive: Can AI Actually Make Care More Human?

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 When patients feel like a “bother,” they stop calling, and their health suffers. In today’s episode of Curbside Health Cast, Dr. Brady Steineck tackles a hard question: how do we rebuild real connection between patients and providers in a system that’s overwhelmed, siloed, and too often reactive? Our guest is Stephanie Kerensky, RN, a 23-year emergency medicine nurse and account executive with Health Precision. She pulls back the curtain on Medical Brain, an AI-powered, EHR-integrated app that opens a 24/7 text line between patients and their care teams. We explore how structured clinical logic, daily check-ins, and human oversight (with physicians monitoring around the clock) can triage symptoms at 3 a.m., surface only what needs a provider’s touch, and give patients peace of mind they rarely get from a phone tree. Dr. Steineck and Stephanie get practical, what changes for the front desk, clinicians, and administrators; how automation reduces low-value noise; and how practices can move from “sorry for the wait” to “we saw this coming.” You’ll also hear the story of an older patient whose diabetes and loneliness both improved because she finally felt seen, every day. Data you’ll hear: in one NJ cohort of ~2,200 patients with diabetes, 170 had A1c > 9. Among those actively engaging with Medical Brain, 64% moved out of the >9 group with an average A1c drop of ~3.5 points, a striking shift from reactive to proactive care. 5 Key Takeaways Access isn’t just appointment slots; it’s continuous, low-friction connection. AI triage + human oversight can surface only the 10–15% that truly needs a clinician. Daily, structured follow-up drives earlier medication adjustments and fewer crises. Proactive touchpoints reduce ER crowding, patient costs, and provider burnout. Technology doesn’t replace empathy—it multiplies it when designed for care. “Patients tell me, ‘I didn’t want to bother you.’ Medical Brain removes that barrier—and we catch more before it becomes a crisis.” —Dr. Brady Steinich If this episode helped you rethink connection, subscribe, share it with a colleague, and take five minutes to journal one workflow you’ll shift from reactive to proactive this week. Learn more about your ad choices. Visit megaphone.fm/adchoices
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