2025 saw many retailers navigating several industry challenges from rising operational costs and fierce competition, to new government legislation and theongoing decarbonisation effort. Mixed with a strategic shift towards non-fuel retail sales and technology adoption, the industry is going through a period of transformation.

In this episode, I’m joined by Viju Pullan, Director of Sales & Key Accounts; Andy Fawcett, Senior Business Development Manager; and Siobhan Finch, Product Manager, as we discuss the key developments that shaped the fuel retail and convenience industry in 2025 and explore the trends and topics set to define 2026.

Dover Fueling Solutions® (DFS) set out to discover how to enhance the consumer experience in European fuel retail – by surveying 1,200 consumers across the UK, France, Germany, and the Netherlands – to determine the expectations oftoday’s consumer and the capabilities, products, and solutions required to capture new customers while building loyalty with existing motorists. You can download the full report at: https://brnw.ch/21wX3B7

In this episode with DFS Sales Director, Tatianna Wettbo, DFS Senior Sales and Business Development Manager, Tim Firkins, and DFS Senior Product Specialist, Elsemeike Laarman, we discuss how retailers can respond to changing consumer expectations and offer insight into what consumers value most when it comes to fuel retail.

Hydrotreated Vegetable Oil (also known as HVO), is a term many might have heard or are already familiar with, amid the energy transition, but what impact will HVO have on the fuel retail and convenience industry? Listen as we discuss all things HVO with DFS Sales Director, Jeroen van Pelt, DFS Business Development Director of ATG, Fergus Heading, and Senior Product Marketing Manager, Dan Large.

In this episode with DFS Senior Sales and Business Development Manager, Tim Firkins and DFS Business Development Director of ATG, Fergus Heading, we discuss the importance of ATGs, how installation of an ATG is less complex than many might think, and why now is the right time to invest in or upgrade your ATG system. Listen as we help you gauge your possibilities through tank gauging.

Are fuel retailers ready for the future of fuelling? In the sixth and final episode of the SMART Mobility Series, Senior Sales Director, Soren Powell-Holse and Regional Sales Manager, David McHale from Dover Fueling Solutions® (DFS) discuss if fuel retailers are ready for the future of fueling, how embracing technology is essential to remain competitive, and how connectivity and digitalisation can redefine the fuel retail experience.

In the fifth episode of the Smart Mobility series, we examine the importance of reliable refueling, consumer expectations from retailers and service stations, and how unreliability can impact fuel retail business and the customer experience with Business Development Director, Domenico Sicilia, Sales Director, Sergio Pisano, and Regional Sales Manager, Florence Houlbert from Dover Fueling Solutions® (DFS).

In the fourth episode of the SMART Mobility series, we discuss the importance of Attainable Growth & Efficiency in the fuel retail and convenience industry with Viju Pullan, Sales & Key Accounts Director and Jeroen van Pelt, Sales Director at Dover Fueling Solutions® (DFS). Listen as we examine the how retailers can navigate the evolving fuel retail landscape to achieve sustainable growth and long-term efficiency.