Creating a World Class Experience, Every Customer, Every Time.

Learn how building lasting relationships with customers is at the heart of every Enterprise Imaging implementation with Agfa HealthCare. Gail Benson takes you through the steps and care necessary for successful technology transformation – focused on every customer, every time.

How could you create a world-class customer experience at your healthcare organization?
Where would you start?

Customer service begins with a focus on people, not problems. Building lasting relationships with customers is at the heart of every model for success.

In this episode of our Get Out and Grow podcast series, Agfa HealthCare’s Director of Customer Support Gail Benson takes you through the steps necessary to develop and deliver world-class customer service for every customer, every time. She highlights Agfa’s own journey, its dedication to employee training and certification, the importance of training via online and webinar platforms, and the benefits of providing a knowledge portal for customers.

Experts: Kim Garriott & Lenny Reznik

This episode features an open discussion on the benefits and importance of moving enterprise imaging to the cloud.

Is your enterprise imaging storage scalable?
Should you move it to the cloud?

The high volume of digital images produced every day across healthcare enterprises creates increased demand for more computers and storage resources.

In this Get Out and Grow podcast episode from Agfa HealthCare, we speak to NetApp Healthcare Chief Innovation Officer Kim Garriott and Lenny Reznik, Vice President of Marketing at Agfa HealthCare about the benefits and importance of moving enterprise imaging to the cloud, including:

•  Making your organization dynamically scalable and ‘elastic’ without having to burden staff
• Having one central place for clinical staff who ultimately need to make decisions about the patient
• Enabling a holistic or 360-degree patient view

Experts:

Jef Williams, Managing Partner, Paragon Consulting Partners,
Laurie Lafleur, Senior Imaging Consultant, Paragon Consulting Partners.

What is enterprise imaging in healthcare?

It’s the consolidation of all diagnostic imaging – radiology, cardiology, breast, molecular, and other specialties – across the care continuum.

By design, the ‘enterprise’ approach truly puts the patient in the center of the circle of care. To fully understand EI, one must look at it through two lenses: the patient and the care provider.

In this Get Out and Grow podcast from Agfa HealthCare, we interview Jef Williams and Laurie LaFleur of Paragon Consulting Partners about the topic of enterprise imaging and its impact on the quality of care. The conversation serves as a useful starting point