Getting Buy In to Deliver Better Service
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Getting Buy In to Deliver Better Service
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About this listen
"Getting better is not easy, but it's the only way to be successful."
Notable Moments
[00:02:52] Why Longstanding Employees Resist Change
[00:03:36] Leading Change with Clarity and Purpose
[00:05:29] Why Timing Matters When Improving Service
[00:06:58] Communicating Change and Gaining Buy-In
[00:12:32] Why Persistence Wins Over Resistance
Improving customer service often requires changing long-standing habits. Even when people want change, acting on it is where resistance shows up. In this episode, Lee Cockerell explains why employees push back on change. He shares how leaders can communicate clearly, involve their teams, and stay persistent to gain buy-in and elevate service standards.
Read my blog for more from this episode.
Resources
CockerellStore.com
The Cockerell Academy
About Lee Cockerell
Mainstreet Leader
Jody Maberry
Travel Guidance
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