Greg Sergeant on How Star Pubs Uses Insight to Drive Change | Ep 12 Hospitality Talks
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Greg Sergeant on How Star Pubs Uses Insight to Drive Change | Ep 12 Hospitality Talks
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About this listen
In this episode, Katy Moses, MD at KAM, talks to Greg Sergeant, Customer Experience Manager at Star Pubs, about how Star is evolving its customer strategy, the power of industry benchmarking and why meaningful insight, not just data, drives real change.
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