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HBR IdeaCast

HBR IdeaCast

Written by: Harvard Business Review
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 A weekly podcast featuring the leading thinkers in business and management.Copyright 2026 Harvard Business School Publishing Corporation. All rights reserved. Economics Leadership Management Management & Leadership Marketing Marketing & Sales
Episodes
  • With Rise of Agents, We Are Entering the World of Identic AI

    With Rise of Agents, We Are Entering the World of Identic AI
    Feb 17 2026
    What if the AI you integrate into your organization isn't just about efficiency or creating digital assistants, but completely changes how you work? Longtime digital trend watcher Don Tapscott says the next wave of artificial intelligence is all about identic AI - where personalized agents don't just complete tasks, but understand your judgment and values and take actions on your behalf. He explains the technologies for this that already exist amid the rise of agents and bots, what it means for leaders and organizations, and the pitfalls to look out for. Tapscott is author of You to the Power of Two: Redefining Human Potential in the Age of Identic AI.
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    30 mins
  • Assuming the Best About Others is Hard—But Necessary

    Assuming the Best About Others is Hard—But Necessary
    Feb 24 2026
    Are you guilty of bracing for the worst when it comes to your clients, colleagues, and bosses? Amer Kaissi, professor at Trinity University, explains why bringing that negative mindset to work will quietly undermine your team, organization, and career. He wants leaders to instead adopt a "positive intent mindset," which means giving everyone -- even people who disappoint you or with whom you vehemently disagree -- the benefit of the doubt. He shares five key capabilities we can all build to improve trust and performance without sacrificing accountability. Kaissi's book is called The Positive Intent Mindset: Exceptional Leadership Through Trust and Accountability.
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    29 mins
  • What You Must Deliver to Win Customers Today

    What You Must Deliver to Win Customers Today
    Feb 13 2026
    What if your customers aren't looking for better products and services, but for a way for themselves to become better? While the experience economy remains important, Strategic Horizons cofounder B. Joseph Pine II argues that it's not enough to acquire and retain customers in today's competitive environment. He sees the next wave in business as one focused on offering outcomes to customers - and that might even mean only getting paid when customers succeed. He shares how this model might actually reduce risk, what it means in a world of AI and mass personalization, and ways that companies can truly deliver on their promises. Pine is author of the book The Transformation Economy: Guiding Customers to Achieve Their Aspirations.
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    30 mins
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