Robin Gill is a serial restaurateur who has built multiple, entirely different restaurant concepts — not chains, not repeats. In this episode, Robin breaks down why great hospitality isn’t about big gestures or surface-level creativity — but about systems, discipline, and invisible details that customers feel without ever consciously noticing. Drawing on years of building restaurants from scratch, we explore what actually creates loyalty, repeat business, and long-term success — in hospitality and far beyond. =============== 🍽️ ON THE MENU =============== ⚙️ Why great hospitality is mostly invisible 🧠 Performance vs delight — and why it matters 🚫 Why removing friction beats trying to impress 🔍 The small details customers feel but never articulate 🏗️ Building restaurants as systems, not vibes 🎯 Why doing fewer things perfectly wins 📈 What hospitality teaches any business about human behaviour This isn’t about food trends or hype. It’s about how well-designed systems quietly win.

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