Harnessing AI for Positive Change
Failed to add items
Sorry, we are unable to add the item because your shopping basket is already at capacity.
Add to cart failed.
Please try again later
Add to wishlist failed.
Please try again later
Remove from wishlist failed.
Please try again later
Follow podcast failed
Unfollow podcast failed
Harnessing AI for Positive Change
-
Narrated by:
-
Written by:
About this listen
In this conversation, Olly and Ben explore the positive applications of AI and language models, focusing on a case study that demonstrates how a small language model was used to analyse customer complaints, leading to significant improvements in customer service efficiency.
They also discuss the role of AI in optimising energy usage in utilities, emphasising sustainability and the need for innovative solutions to future energy challenges.
Takeaways
- AI can analyze complaints to improve customer service.
- Identifying common complaints can lead to quick fixes.
- Empowering staff can reduce customer wait times significantly.
- AI can enhance the efficiency of customer interactions.
- Sustainability in energy usage is a critical application of AI.
- AI helps utilities manage energy supply and demand effectively.
- Data cleansing is essential for accurate AI analysis.
- Future energy challenges require innovative AI solutions.
For more information visit agile.co.uk or contact podcasts@agile.co.uk
No reviews yet