We are honored to host a panel interview this week on the Healthcare Experience Matters podcast, where we will discuss confronting the burnout rates prevalent among medical assistants and patient care coordinators.

Our esteem panel includes returning guest Timothy Seay-Morrison, EdD, LCSW, Senior Vice President of Service Lines and Chief Ambulatory Care Officer at Stanford Health, joins our first-time guest Roberto Rodriguez, MSN, RN, Senior Director of Primary Care and Employer-Based Health Centers with Stanford Health.

We are also pleased to be joined by Jim Kinsey, FPCC, CDP, PLCC, who serves as the Director of the Healthcare Experience Academy with the Healthcare Experience Foundation (HXF). This discussion is moderated by our longtime HX Matters Podcast Director, Casey Callanan, who has been hosting and producing this show since 2021.

Timothy, co-author of the research article that appeared in the Journal of Healthcare Management titled "Factors Affecting Burnout Among Medical Assistants," originally joined this podcast in 2022 to discuss the study.

For a quick refresher, you can revisit that podcast discussion here: https://healthcareexperience.org/medical-assistants/

In this 'best-of' edition of the Healthcare Experience Matters Podcast, we are honored to present an encore presentation of this episode with Michelle “Missy” Moorhead, MSN. It is a lively discussion about why she is so passionate about the patient experience. We also discuss why excellent patient experiences matter today more than ever. With Lee Health in Fort Meyers, Florida, Missy currently serves as Patient Experience and Engagement Specialist.

The Healthcare Experience Matters Podcast is dedicated to amplifying the voice of today’s leaders in shaping excellent patient experiences. We are very excited for this conversation with Missy. Her sincerity and passion for this line of work is contagious. She brings a wealth of clinical and patient experience expertise to the table.

Learn More: https://healthcareexperience.org/missy-moorhead/

In this 'best-of' edition of the Healthcare Experience Matters Podcast, we are honored to present an episode that was originally released in 2021 and is more relevant than ever today.

This episode of our podcast is about the importance of senior leaders rounding on physicians and providers. Our guest is Healthcare Experience Foundation (HXF) co-founder and president, Katie Owens.

When senior leaders round on physicians appropriately, they form a rapport that bridges gaps to create better cohesion and teamwork. When done effectively and consistently, this practice builds trust and strengthens relationships.

Moreover, there is a significant opportunity for organizations to support physician recruitment and retention through properly executed senior leader rounding practices. On the flip side, the consequences of not engaging physicians are serious.

Learn More About the Healthcare Experience Foundation: https://healthcareexperience.org/