If healthcare is  focused around the patient, why is the patient journey filled with barriers and inconveniences?
Are we looking at the whole picture?

It makes no sense!

This week, we talk with Dr. Marc Harrison, the CEO at Intermountain Healthcare about the patient experience throughout the continuum of care. We want to understand the challenges and opportunities at the systemwide-level, and hear how Intermountain is working on its patient journey from start to finish.

People look to healthcare to fix the current health mental crisis, but is it the sole responsibility of the industry to do so?

That's a doozy, and it makes no sense!

In this episode, we talk with Tracy Breen, the Chief Medical Officer at Mount Sinai West about mental health and the violence that is happening all too often across our country and hospitals. We wanted an inside look from a seasoned veteran who works in New York City and get her take on how her health system is addressing both crises.

If healthcare starts and ends with the patient, why is the patient experience becoming more about tech than humanity?

It makes no sense!

That's why in this episode, we talk to Chris Waugh, the Chief Design and Innovation Officer at Sutter Health.

We’re hoping to learn more about the use of human-centered design within healthcare in an effort to make healthcare more human.

From working with specialized bikes to his tenure at the global design-firm IDEO, Chris helps us break down his work at Sutter to evolve and meet the needs of its patients, and tackle why the patient experience makes no sense.