In this episode, we dive deep into what it truly means to live and lead with intention. From personal routines to professional decisions, we explore how intentionality shapes outcomes, environments, and relationships. Reese shares personal stories, scientific insights, and practical tools that help us move from autopilot to purpose-driven action. Whether you’re building a business, nurturing a team, or designing your lifestyle—this conversation is your reminder that clarity + consistency = transformation. Tune in and start crafting the life and legacy you actually want.

When a hotel owner told me, “Third-party management companies are like step-parents. They’ll never love the hotel like the real parent,” it hit a nerve. Not because I agreed—but because I knew it was time to shift that mindset.

In this episode, we tackle the stigma surrounding third-party hotel management and explore how operators can earn the trust of owners—not just with reports and results, but with care, presence, and purpose.

We’ll discuss:

• Why some owners feel burned by management companies
• How great operators lead with stewardship, not just structure
• Tangible ways to build trust, transparency, and alignment
• And why reputation is our greatest asset

Whether you’re an owner seeking a better partnership or a manager striving to lead with heart, this episode reframes what it means to serve someone else’s property like your own.

Because when we manage with integrity, we don’t just run hotels—we build legacies.

In this episode of Heartfelt Hospitality, Reese dives into the art of handling customer concerns the right way. Mistakes happen, but what truly defines a business is how it responds. Reese shares two firsthand experiences—one that exemplified top-tier service at Bella Momi in Huntsville, Alabama, and another that fell flat due to dismissive customer service and poor problem resolution.

Through these real-life examples, Reese breaks down key lessons in guest experience, including the power of active listening, owning mistakes, and the importance of checking before reacting. If you’re in the business of hospitality, this episode is a must-listen!

Tune in for honest insights, practical takeaways, and a reminder that great service isn’t just about avoiding mistakes—it’s about how you recover when things go wrong.