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High-Quality Care in a High-Tech World
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High-Quality Care in a High-Tech World
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When it comes to high-quality care, technology accelerates possibility—and people determine impact. In this episode, our guests explore the skills that leaders need to bring out the best of a tech-enabled world, and help make sure that the future of care in Canada is both high-tech and high-quality.
Guests:
- Dr. Jennifer Zelmer, President and CEO, Healthcare Excellence Canada
- Dr. Kendall Ho, Professor of Emergency Medicine, University of British Columbia, & Medical Director, HealthlinkBC 811 Virtual Physician Service
Learn More:
- Healthcare Excellence Canada
- HealthLinkBC 811 Virtual Physician Service
Summary:
00:00 Welcome and Introductions
04:31 Defining Quality Care
08:13 Safety Sets the Pace
10:23 Analogies for Guardrails
14:52 Co Design With Patients
15:48 Fixing Human Problems
16:41 High Performing Systems
21:59 Leader Playbook for Change
27:06 Developing Trust Based Leaders
32:00 Digital Health in One Word
Music: RetroFuture Clean and Breakdown, by Kevin MacLeod. Used under Creative Commons.