In this episode, our host Lucas Carroll sits down with Chris Trempe, the President of SwyftOps, a leading home care operating system. Chris brings a wealth of knowledge and expertise, offering vital insights for those new to the home care industry as well as seasoned veterans looking to fine-tune their operations.

We'll also discuss the importance of focusing on growth and building relationships, as well as the emerging trends in home care technology, such as AI integration and the increasing necessity for electronic visit verification (EVV) systems.

So tune in and discover how you can navigate the challenges of the industry and unlock doors to new opportunities.

Key Moments

00:00 Collecting payments and scaling: challenging, needs system.
06:23 Options for API, vendor connect, or internal tools.

07:17 Choosing a system for effective business startup.

11:49 Permission-based access to medications and reporting.

15:23 Focus on relationship-building, avoid operational whirlwind.

19:04 Focus on high-ROI tasks and building relationships.

20:49 Engagement and billing ensure vendor-client trust.

23:35 EVV compliance growth driven by Medicaid regulations.

Connect with Chris Trempe

LinkedIn: https://www.linkedin.com/in/ctrempe

Website: https://swyftops.com/

Barb brings a wealth of knowledge from her 14-year tenure with ACHC and her extensive background in home care, home health, and hospice.

In this episode, we explore Barb’s journey from a quality manager position at a hospital-based hospice to becoming a key figure at ACHC, where she oversees a multitude of programs including home care, palliative care, and behavioral health. Barb elucidates the critical role of accreditation in ensuring quality care, discussing everything from the meticulous survey process to the importance of state regulations and ongoing staff education.

As a special highlight, Barb shares insights into the future of home-based care, touching on legislative changes and the growing momentum towards providing care in the comfort of one’s home. Whether you're just starting your home care business or looking to elevate your existing operations, this episode is brimming with indispensable advice and actionable insights.

Key Moments

03:12 Started nervous, expanded the team, and became a clinical specialist.
07:53 Partnering with clients to educate and support compliance.
11:05 Review grievance process, policies, and staff involvement.
15:35 Standards ensure compliance; ACHC inspections appreciated.
17:59 Surveys were conducted in Hawaii, Guam, and Puerto Rico.
21:54 Ensure staff know care procedures and protocols.
25:09 Support for home-based care continues growing.

Connect with Barb Provini
Website: https://www.achc.org/

In this episode, we are thrilled to welcome Delfino Salinas, the Director of Franchise Development for Caring Senior Service.

Delfino brings a wealth of knowledge and experience about the home care industry, franchise development, and the future of senior care. We delve into his journey, the diverse backgrounds of new franchisees, and what it takes to be successful in this growing field. Whether you're a budding entrepreneur or a seasoned professional, Delfino offers valuable insights on leadership, caregiver retention, client acquisition, and the importance of consistency.

We also discuss the critical role of technology and communication in creating an integrated care model. Tune in as we explore the keys to unlocking growth and success in your home care business.

Timestamps

00:00 Diverse professionals transitioning to entrepreneurial home care.

04:44 Leadership and coaching are essential for success.

08:18 Home care now integrates with medical frameworks.

11:20 Caregiver retention suffers due to leadership issues.

14:40 Consistent community presence is essential for veteran care.

19:15 Support helps streamline opening a home care business.
21:06 Define goals, expectations, and long-term vision, and ensure alignment.
23:40 Review, subscribe, comment, and like our content.

Connect with Delfino Salinas
LinkedIn: https://www.linkedin.com/in/delfino-salinas-a7181b59

Website: https://caringseniorservice.com/