Hooked: Customer Retention Guide
Failed to add items
Sorry, we are unable to add the item because your shopping basket is already at capacity.
Add to cart failed.
Please try again later
Add to wishlist failed.
Please try again later
Remove from wishlist failed.
Please try again later
Follow podcast failed
Unfollow podcast failed
Hooked: Customer Retention Guide
-
Narrated by:
-
Written by:
About this listen
In this episode of The Product Handbook, we explore how to improve customer retention by building products people return to again and again — with the help of behavioral insights and the Hook Model.
You’ll learn:
- Why retention is the strongest driver of long-term product growth
- How to use the Hook Model — Trigger, Action, Reward, Investment — to create repeatable value
- How to identify and strengthen the moments where users build habits with your product
- Practical retention strategies you can apply across the customer journey, from onboarding to long-term engagement
- How to turn feedback, user behavior, and product experience into loops that keep customers coming back
If you’ve ever wondered how some products become part of their users’ routines, this episode shows how to improve retention by designing experiences that create meaningful, durable habits.
No reviews yet