Day two of a five-day event. 150,000 visitors. 200 of your 600 staff are no-shows.

Wolfgang Schürmann has been there. He restructured the menu, reassigned every manager, got on the radio, and delivered anyway — because he's spent two decades learning every role from the ground up.

In this episode: what high-pressure event operations teach you about leadership, why you cannot lead a team you haven't worked alongside, and the story of a Michelin star chef who threw a frying pan — and then did something that Wolfgang still thinks about 30 years later.

🔗 Connect with Wolfgang on LinkedIn: ⁠linkedin.com/in/wolfgang-schuermann-🇩🇪-🇪🇺-🇲🇽-9a8b5b32⁠🌐 Gastro 2.0: ⁠https://www.linkedin.com/company/gastro2-0/about/⁠🎙️ Alicia Dick Wahlberg: ⁠linkedin.com/in/aliciadickwahlberg⁠

#HospitalityLeadership #HospitalityFolks #EventManagement #HotelTech #HighPerformanceTeams

Most hotels have an extraordinary story. Most never tell it.

Regitze Cecilie Rosenvinge is the founder of Rose PR Agency — one of Scandinavia's leading hotel PR agencies, specializing in experience-led, remote, and wellness properties across the Nordics and Germany. She's also Hotel Editor at Falstaff Nordics and a professional affiliate of Les Clefs d'Or Denmark.

In this episode, Regitze and host Alicia Dick Wahlberg explore:

→ Why hospitality and storytelling are the same thing — and always have been
→ The real definition of personal branding (it's not about visibility — it's about perception)
→ What hotels get completely wrong when they try to enter Nordic and German markets
→ Why failure is not the opposite of success — it's the cost of getting there
→ What Norway's most remote hotel taught her about the future of hospitality

If you lead a hotel, a brand, or a career in this industry — this one stays with you.

🎙️ Connect with Regitze:
LinkedIn: https://www.linkedin.com/in/regitze-cecilie-rosenvinge-4b375b39/
Rose PR Agency: https://www.rose-pr.com/

🎙️ Connect with Alicia:
LinkedIn: https://www.linkedin.com/in/aliciadickwahlber

What does hospitality look like when you strip away the buzzwords and start with people?In this episode of Hospitality Folks, Alicia talks with Melanie Chinwe, an operator who owned and ran S'MUVE ME Café in Nigeria before moving into Oenotourism at Château Dauzac in Bordeaux. She brings a grounded, intentional view of an industry that too often chases scale over connection.In this episode:Why hospitality, at its root, is always about peopleBuilding service design and systems that actually serve guestsWhat running her own café taught her about leadershipThe move from restaurant operations into wine tourismStorytelling and environment as tools for shaping guest journeysThe strategic role of service in driving long-term valueMelanie is currently an MSc Hospitality and Tourism Management student at Paris School of Business, with over six years in restaurant operations and guest experience.Hospitality Folks is a weekly show to showcase the wonderful and many career paths within hospitality and tourism. Connect with Melanie on LinkedIn: https://www.linkedin.com/in/melaniechinwe/Follow along with Alicia on LinkedIn: https://www.linkedin.com/in/aliciadickwahlberg/