In this episode, we dive deep into the world of hospitality with Cassie Davison, the author of 'Standout Hospitality.' Cassie brings over 30 years of experience in the hospitality industry and shares insights from her journey, including owning and operating award-winning venues, consulting, and building a community for independent operators. We explore the five pillars of wisdom outlined in her book, fundamentals of setting high standards, standing out in a crowded market, defining your identity, building belonging, and telling a great story. Cassie emphasizes the importance of being purpose-driven and building meaningful connections with customers. The discussion touches on the challenges and joys of hospitality, the evolving landscape post-pandemic, and the unique strengths of independent operators. This episode is a treasure trove of wisdom for anyone passionate about creating impactful and profitable hospitality businesses.

Connect with Cassie:

https://www.linkedin.com/in/cassiedavison1/

Visit her webpage

https://www.kithkinhospitality.co.uk/

Get your hands on a free copy of the book:

https://standouthospitality.scoreapp.com/

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A big thank you to our episode sponsor Monotree.

They help hospitality operators strengthen operations and scale company culture by creating a "Branded Front Door" for your workforce.

Head to their website to sign up.

In this episode, Michael talks with Greg from 'Only A Pavement Away,' a charity co-founded by Greg and his wife, Jill, to help disadvantaged individuals secure employment in the hospitality sector. Greg shares the story behind the charity's inception and its significant impact, having placed over 800 people into jobs and added £32 million to the economy since its launch in 2018. The discussion covers their process of preparing candidates, the role of relationship managers, and the ultimate goal of expanding their reach across the UK. Greg emphasizes the importance of building quality relationships and offers insights into the challenges and successes they've faced. He also highlights the critical need for funding to continue their mission of transforming lives through meaningful employment.

Connect with Greg:

https://onlyapavementaway.co.uk/

https://www.linkedin.com/in/greg-mangham-5424402a/

A big thank you to our epsiode sponsor Apron.

The power tool for payments that helps hospitality operators save time, cut admin, and get back to doing what they love: looking after their guests and teams.

Head to their website to sign up.

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Join the Hospitality Mavericks newsletter

Tune in via your favourite podcast platform - here

More episodes for you to check out here

In this episode, Michael welcomes Henry from Apron to discuss the financial pain points faced by hospitality operators. They delve into how Apron, founded in 2022, helps streamline business payments with consumer-grade simplicity. Henry explains how Apron addresses challenges like managing supplier payments, payroll, and employee expenses from a single platform, drastically saving time for business owners. Highlighting real-life cases, the conversation covers how Apron facilitates ease of financial management, allowing operators to focus on delivering exceptional hospitality. The discussion also explores the future of financial technology in the hospitality sector, emphasizing the need for fewer, more integrated tools. Henry shares his personal journey into FinTech and the profound impact Apron has had on businesses, including a touching story of how it helped a family in need. Listeners are encouraged to explore Apron's offerings at getapron.com and connect with Henry for personalized demonstrations.

Connect with Henry:

https://getapron.com/

https://www.linkedin.com/in/henry-matson-1283472/

Connect with the podcast

Join the Hospitality Mavericks newsletter

Tune in via your favourite podcast platform - here

More episodes for you to check out here

A big thank you to our epsiode sponsor Apron.

The power tool for payments that helps hospitality operators save time, cut admin, and get back to doing what they love: looking after their guests and teams.

Head to their website to sign up.