Hospitality as Leadership: How Great Leaders Create Unforgettable Experiences
Failed to add items
Add to cart failed.
Add to wishlist failed.
Remove from wishlist failed.
Follow podcast failed
Unfollow podcast failed
Hospitality as Leadership: How Great Leaders Create Unforgettable Experiences
-
Narrated by:
-
Written by:
About this listen
Hospitality isn’t customer service, it’s a leadership strategy that shapes culture, trust, and loyalty.
In this episode, Michelle O’Neil continues her book brief on Unreasonable Hospitality by exploring how hospitality functions as a core leadership discipline.
She breaks down why making people feel seen, valued, and understood is not a soft skill, but a scalable strategic advantage that transforms businesses, teams, and customer relationships from competent to unforgettable.
In this episode:
-Why hospitality is a leadership mindset, not just customer service
-How emotional experience becomes a strategic advantage
-The famous “hot dog moment” and what it teaches about presence and care
-Using hospitality to shape culture, trust, and decision-making
-How to systemize and scale hospitality across your organization
*Follow*
Michelle May O'Neil
https://www.instagram.com/themichellemayoneil/
Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.