Introducing our special guests:

Mark Tasker, Customer Relations & Service Improvement Manager at Ongo Homes and Luke Beard, Assistant Director of Technical Services at ARK Consultancy Ltd

Awaab’s Law comes into force in just four months — requiring all social landlords to investigate damp and mould within 10 working days, those deemed to be high risk to be made safe within 5 working days, emergencies must be investigated and actioned within 24 hours - reports must be provided to tenants within 3 working days, and if the property cannot be made safe, the landlord must offer an alternative arrangement.

June’s Housing Hive explored what these timescales meant for service design, budgets, and governance. A panel of housing professionals shared how they prepared.

Timestamps:

00:00 Introduction and Webinar Overview
01:28 Context and Background of Arab's Law
03:51 Legal Requirements and Compliance
06:11 Challenges and Proactive Measures
07:41 Panelist Introductions
09:13 Ongo's Approach to Damp and Mold
21:11 Discussion on Data and Systems
26:24 Raising Standards for Safe Homes
27:03 Engaging with Residents for Better Communication
27:38 Successful Methods for Tenant Education
28:53 Community Voice and Feedback
29:16 Best Practices in Client Deployment
31:25 Digital Methods and Tenant Portals
32:58 Contractor Management Concerns
35:36 Addressing No Access Cases
40:20 Legislative Changes and Resource Impact
48:21 Final Thoughts and Future Sessions

Introducing our special guests:

• David Ripley, Stonewater COO
• Grant Kennelly, Birmingham City Council Senior Housing and Modernisation Strategy Manager

It’s been one year since the new consumer standards were introduced - a major milestone in the regulation of social housing.

But what’s really changed?

In May's Housing Hive session, we explore how the sector is responding to the new regime, what’s working, and what still needs to shift.

Whether you're a housing leader, board member, or service delivery professional, this session offers valuable insight into how providers are adapting — and what the regulator is expecting next.

Timestamps:

00:00 Introduction to Prodo’s Housing Hive
00:10 Understanding Prodo's Mission and Services
00:33 The Importance of Digital Transformation
00:45 Introduction to the Housing Hive
01:02 Focus on Regulatory Changes
01:17 Insights from the First Year of Updated Standards
02:01 Key Themes from Recent Discussions
02:19 Regulatory Grading Insights
02:36 Challenges and Learnings from Inspections
05:03 Panelist Introductions
06:39 Discussion on Preparation for Inspections
10:23 Birmingham City Council’s Experience with Self-Assessments
19:50 The Role of Governance in Regulatory Compliance
23:52 Correlation Between CSM and Consumer Grading
26:32 Evidence Collection and Data Delivery
30:16 Challenges in Evidence Gathering
31:04 Embedding Customer Insight in Decision Making
34:00 Impact of Housing Stock on Satisfaction
37:55 Utilising Consumer Grading Findings
41:08 Reflections and Advice on Regulation
44:07 Conclusion and Future Sessions

Introducing our special guests:

• Daz Chauhan, Director at Knowledge Industries
• Elishama Tizora, Head of Data and Business Intelligence at Great Places
• Andreea Fard, Head of Digital, Data and Technology at Community Gateway

The social housing sector is facing increasing pressure to enhance service delivery, optimise resources, and improve tenant outcomes. In response, data-driven decision making emerged as a transformative approach, enabling housing providers to harness the power of data analytics to inform strategy and operations.

The Housing Hive explored the critical role of data in shaping the future of social housing, with a focus on three essential pillars:

1. Systems: Examining the technological infrastructure required to collect, analyse, and act on data insights. We will delve into best practices for implementing data systems that support efficient service delivery and performance monitoring, including the analysis of Tenant Satisfaction Measures, complaints, and repairs data. Additionally, we will explore how data can be leveraged to identify opportunities and build a business case for increased use of technology and digital services.
2. People: Highlighting the importance of building data literacy within teams. We will discuss strategies for empowering staff with the skills and confidence to interpret data, drive innovation, and enhance decision-making processes.
3. Culture: Addressing the need for a cultural shift towards data-informed practices. We will explore how to foster a mindset of continuous improvement and accountability, ensuring data becomes a cornerstone of organisational values.

Attendees gained practical insights into using data to improve outcomes, boost efficiency, and deliver more responsive housing services.

This session was aimed at leaders, data practitioners, and policymakers committed to driving change through data-led strategies.

Timestamps:

00:00 Introduction to April's Housing Hive
00:42 Current Challenges in the Housing Sector
02:04 The Importance of Data Quality
04:15 Panelist Introductions
05:57 Discussion on Data Foundations
10:59 Assessing Data Maturity
15:43 The Role of External Data
18:32 Standardising Data Across the Sector
21:45 The Importance of Data Governance
24:47 Building Data Confidence in Teams
30:27 Prioritising Business Projects and Data Governance
31:52 Assessing Team Capability and Data Literacy
33:22 Challenges with KPI-Driven Cultures
37:25 Inspiration from Other Sectors
41:54 Making Data Stick: Culture and Governance
47:11 Demonstrating ROI and Data Strategy
53:34 Q&A: Social Value and Development Pathways
56:56 Final Takeaways and Next Steps

Send us a text