How AI is changing guest conversations

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How AI is changing guest conversations

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In this first episode of RMS Hospitality Learning Labs, we're looking into how AI is transforming guest communication and helping teams balance rising inquiry volumes and keeping the personal touch. We'll unpack: Where AI in the hospitality industry is today How AI can deliver real impact to the guest experience How AI can move the revenue needle What's next in guest facing AI technology Sandrine Zechbauer, Chief Marketing Officer at RMS is joined by David Thompson, CEO & Co-founder of Myma.ai, recorded live on 23 October 2025.

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