How One Phone Call Cost MGM $100 Million cover art

How One Phone Call Cost MGM $100 Million

How One Phone Call Cost MGM $100 Million

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In September 2023, one of the largest casino and hospitality companies on Earth was brought to a standstill — not by malware, not by a state-sponsored strike, but by a single phone call to an IT help desk.

This is the full story of how Scattered Spider exploited the gap between trust and verification — from a LinkedIn search to a rogue Identity Provider inside MGM's Azure AD tenant — and how a $100M containment decision brought the casino floor dark.

Zero Day Logs is an investigative audio documentary built entirely from the public record: SEC filings, court documents, government advisories, and verified forensic findings. Every breach. One episode. Real consequences.

Find full technical breakdowns, attack timelines, and defensive configurations at zerodaylogs.com. If you found this breakdown valuable, please follow the show and leave a review.

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CHAPTERS

00:00 Cold Open — Las Vegas Goes Dark

00:19 The Casino Floor Stops

01:38 The Help Desk: Where It All Started

03:42 OSINT — They Opened LinkedIn

04:43 Vishing: The Phone Call

05:47 Inside Okta — The MFA Reset

06:12 How Multi-Factor Authentication Works

09:49 Lateral Movement — Mapping the Network

11:53 Federated Identity Explained

16:10 SAML Assertion Forgery

18:25 The ESXi Architecture

20:08 MGM Pulls the Plug

20:48 What One MFA Reset Actually Cost

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SOURCES & FURTHER READING

  • Okta Security Advisory (2023)
  • CISA Advisory AA23-320A
  • MGM SEC 8-K filing, September 2023
  • Microsoft DART case study
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