In this episode, we explore The Psychological Safety Playbook, where Minette Norman and Karolin Helbig offer leaders a practical guide to building trust and inclusion within their teams. Drawing on Google’s Project Aristotle, which found psychological safety to be the strongest predictor of team success, the authors outline essential skills to create a workplace where everyone feels safe to speak up, share ideas, and admit mistakes without fear. They provide five core strategies, each with actionable steps, to foster a culture of psychological safety.

We discuss how leaders can “communicate courageously” by encouraging diverse viewpoints and supporting dissent in a respectful environment. Effective listening also plays a crucial role; mindful listening, paraphrasing, and curiosity allow others to feel heard and valued. Additionally, the authors stress the importance of emotional regulation, urging leaders to manage their responses so that challenges and disagreements lead to growth rather than tension.

By reframing failure as a learning opportunity, leaders can create an environment where employees feel comfortable taking risks and innovating. To achieve true inclusivity, Norman and Helbig advocate for designing rituals that allow every team member’s voice to be heard. Through a mix of thoughtful listening, humility, and appreciation, this playbook empowers leaders to cultivate a safe space that unlocks potential, drives performance, and builds lasting loyalty.

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