In this episode of The Restoration Success Show, we sit down with Leighton Healy, CEO of KnowHow, to break down one of the biggest challenges facing restoration companies today:

👉 How do you scale operations, train staff faster, and maintain consistency — without burning out leadership or losing quality?

Leighton has led teams from 25 to over 5,000 service professionals and shares real-world insights on:

Why most restoration companies struggle to scale profitably

How poor internal communication leads to bad customer reviews

The hidden cost of slow onboarding and high technician turnover

How AI-powered training tools are replacing outdated ops binders

Why multilingual, mobile-first training is now a competitive advantage

How better operations unlock stronger sales, marketing, and retention

With over 65% of new restoration workers entering the industry without prior experience, this conversation dives deep into how modern restoration businesses can:

✔ Reduce turnover

✔ Accelerate onboarding from months to days

✔ Improve technician confidence and job satisfaction

✔ Deliver consistent results across teams, languages, and locations

Whether you’re a restoration company owner, operator, project manager, or ops leader, this episode is packed with practical insights you can apply immediately.

🔗 Learn More About KnowHow

🌐 Website: https://www.tryknowhow.com

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💬 Drop a comment below—how are you using reviews to grow your business?

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